Business Retention Representative

Job not on LinkedIn

🔥 20 hours ago

🏈 Alabama, Arizona, +14 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote ⚜️ Louisiana – Remote 🌾 Nebraska – Remote 🌶️ New Mexico – Remote 🌾 North Dakota – Remote 🌪️ Oklahoma – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cable ONE

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1986

📡 Telecommunications

💰 Post-IPO Debt on 2020-05

Telecommunications

Cable ONE is an internet service provider (ISP) that delivers fast and reliable broadband services under the brand name Sparklight. Offering whole-home Wifi and fiber-powered internet with speeds up to 1 Gbps, they serve residential and business customers throughout the United States. Their investments in infrastructure aim to reduce the digital divide by deploying advanced technologies such as modems capable of 10 Gbps speeds. Cable ONE emphasizes customer satisfaction by providing dependable service and support, making their service ideal for work, gaming, and streaming needs.

📋 Description

• Develop, renew, and maintain contracts and an existing base of business customers subscribing to voice and broadband services • Speak with small and medium-sized companies calling to disconnect services • Demonstrate the value of Cable One services and recommend services that better fit customer needs • Troubleshoot and resolve customer concerns to retain accounts • Use problem-solving techniques to retain customers reducing or cancelling services • Connect with current customers and help them renew contracts • Follow up with subscribers to answer questions or confirm assistance • Identify reasons for customer dissatisfaction and provide prompt resolution • Up-sell Sparklight digital, HSD, and phone products to existing business customers • Collaborate with other departments to answer customer questions and resolve concerns • Take on other duties needed to support the company’s purpose, brand principles, and organizational values

🎯 Requirements

• High school diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience • Associate’s degree (A.A.) preferred • Experience in telecommunications preferred; training provided • Prior sales experience preferred • Ability to work independently and in a team environment • Detailed oriented and self-starter • Ability to remain calm and patient with frustrated customers • Confidence to persistently and professionally sell services after a customer declines an offer • Problem-solving ability • Successful background, drug screening, and reference check required before hire

🏖️ Benefits

• Medical, dental, and vision plans – start when you start! • Life insurance (self, spouse, children) • Paid time off (vacation, holiday, and personal/sick days) • 401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation) • Group Legal plan with Identity Theft Protection • Tuition reimbursement (up to $5,250 on 1st year) • Up to seventy-five dollars a month towards cable and internet services • Annual community support to various organizations across the U.S. • Associate recognition & awards programs • Advancement opportunities • Collaborative work environment