Dispatch Specialist

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🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Cable ONE

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1986

📡 Telecommunications

💰 Post-IPO Debt on 2020-05

Telecommunications

Cable ONE is an internet service provider (ISP) that delivers fast and reliable broadband services under the brand name Sparklight. Offering whole-home Wifi and fiber-powered internet with speeds up to 1 Gbps, they serve residential and business customers throughout the United States. Their investments in infrastructure aim to reduce the digital divide by deploying advanced technologies such as modems capable of 10 Gbps speeds. Cable ONE emphasizes customer satisfaction by providing dependable service and support, making their service ideal for work, gaming, and streaming needs.

📋 Description

• Assist field technicians and other departments to ensure customer commitments are met • Use Cable One Field Service Management and ACSR to maximize field workforce efficiency and effectiveness • Provide phone and chat support to field technicians needing assistance with work order modifications and customer account requests • Resolve ticket and email requests and inquiries from the Technical Care Center and Virtual Call Centers • Monitor technician routes to maintain an ongoing understanding of availability for work orders • Set up locates and outages as required • Take on other duties needed to support the company’s Purpose, Brand Principles, and Organization’s Values

🎯 Requirements

• High School Degree required • Less than one-year prior customer service experience required • 2 years or more prior experience in Dispatch, Field Technician, or Workforce Management (WFM) role preferred • Excellent verbal and written communication • Strong alpha/numeric data-entry ability • Ability to navigate the internet and use various computer programs • Ability to work in a fast-paced, demanding environment with good time management • Understanding of Outlook and GPS • Understanding of ServiceNow and ACSR • Successful completion of background screening, drug screening, and reference check required before hire

🏖️ Benefits

• Medical, dental, and vision plans – start when you start • Life insurance (self, spouse, children) • Paid time off (vacation, holiday, and personal/sick days) • 401(k) with 100% company match starting day 1 of employment, up to 5% of eligible compensation • Group Legal plan with Identity Theft Protection • Tuition reimbursement (up to $5,250 in the 1st year) • Annual community support to various organizations across the U.S. • Associate recognition & awards programs • Advancement opportunities • Collaborative work environment • FREE Cable One services for associates who live in a serviceable area • Up to $75/mo. stipend for remote access to select premium channels • Vehicle provided for daily work purposes if residing within reasonable radius from office location