Manager, Customer Experience Technology

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🔥 0 minutes ago

🏈 Alabama, Arizona, +22 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote ⚜️ Louisiana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

💝 Customer Support

🦅 H1B Visa Sponsor

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Cable ONE

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1986

📡 Telecommunications

💰 Post-IPO Debt on 2020-05

Telecommunications

Cable ONE is an internet service provider (ISP) that delivers fast and reliable broadband services under the brand name Sparklight. Offering whole-home Wifi and fiber-powered internet with speeds up to 1 Gbps, they serve residential and business customers throughout the United States. Their investments in infrastructure aim to reduce the digital divide by deploying advanced technologies such as modems capable of 10 Gbps speeds. Cable ONE emphasizes customer satisfaction by providing dependable service and support, making their service ideal for work, gaming, and streaming needs.

📋 Description

• Serve as the Business Owner for assigned customer- and associate-facing technology platforms. • Monitor platform health from a customer, associate, and business perspective. • Identify issues, risks, and enhancement opportunities that improve customer and associate experiences. • Develop multi-year platform roadmaps and investment recommendations. • Partner with Technology on solution design, releases, integrations, and lifecycle planning. • Define business requirements and acceptance criteria. • Lead business acceptance testing and validate delivered capabilities. • Manage business relationships with strategic technology vendors. • Establish platform governance and facilitate prioritization across business units. • Measure adoption, utilization, customer effort, associate experience, and business value. • Participate in architecture and solution discussions representing business needs.

🎯 Requirements

• Bachelor's degree or equivalent experience. • 7+ years in Customer Experience. • 7+ years Digital, Product, Technology, Business Analysis, or Operations Experience. • 5+ years Management Experience. • Experience serving as a business owner or strategic business lead for enterprise technology platforms. • Experience partnering with software engineering and enterprise technology teams. • Executive communication, vendor management, and cross-functional leadership.

🏖️ Benefits

• Medical, dental, and vision plans – start when you start! • Life insurance (self, spouse, children) • Paid time off (vacation, holiday, and personal/sick days) • 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation) • Group Legal plan with Identity Theft Protection • Tuition reimbursement (up to $5,250 on 1st year) • Annual community support to various organizations across the U.S. • Associate recognition & awards programs • Advancement opportunities • Collaborative work environment • FREE Cable One services for associates who live in a serviceable area