Solutions Architect

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Spok

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1986

⚕️ Healthcare Insurance

☁️ SaaS

📡 Telecommunications

Healthcare Insurance • SaaS • Telecommunications

Spok is a company specializing in clinical communication solutions for healthcare providers. It offers a secure platform designed to automate clinical workflows, including patient alerts, clinician consults, code calls, and test results. Spok helps healthcare institutions improve communication efficiency and quality by providing secure HIPAA-compliant messaging, real-time on-call scheduling, and a centralized enterprise directory. With services like Spok Care Connect and Spok Mobile, the company aims to enhance patient outcomes by eliminating communication gaps in healthcare systems. Trusted by over 2,200 hospitals, Spok is committed to transforming how healthcare communicates by providing reliable and efficient communication solutions that have been refined over more than 30 years of operation.

📋 Description

• Collaborate with Sales Engineers and clients to define the implementation approach, architecture, and scope of work during the pre-sales cycle- ensuring what is proposed is deliverable and tied to measurable client outcomes • Author the Statement of Work; accountable for its accuracy, completeness and alignment to client business objectives • Translate client business requirements into a clear solution design that connects product capabilities to defined measurable values • Protect the business by ensuring solution designs are financially viable, operationally achievable and within established program guidelines before commitments are made to clients • Own the alignment between client business processes and product capabilities- surfacing gaps early and driving resolution before handoff to PSG • Ensure functional specifications, workflows and use cases reflect client requirements and are documented to a standard that enables PSG to execute without re-engagement • Collaborate with Sales Engineers and client stakeholders to define application configuration requirements, integration requirements and TO-BE workflows • Serve as the subject matter authority on the client's business context for PSG throughout the engagement • Partner with Project Management to protect scope, schedule, and delivery quality- identifying risks early and driving resolution proactively • Leverage Salesforce and CPQ (Configure Price Quote) to ensure solution configurations, pricing and scope are accurately reflected and maintained throughout the pre-sales and handoff process • Protect business margins and delivery feasibility by maintaining rigorous scope discipline and escalating misalignments before they become contractual or operational liabilities • Collaborate with clients to lead business process design sessions and knowledge transfer activities • Guide clients through business requirement prioritization with clarity and a defined point of view • Own scope management: identify scope creep proactively and lead client conversations to resolve it within program constraints.

🎯 Requirements

• Bachelor degree • 5+ years of experience leading enterprise solution design end-to-end, including pre-sales solutioning through delivery handoff • Healthcare IT industry experience and working knowledge of clinical workflows, healthcare operations, or health IT systems (EHR integrations, care coordination, or equivalent) • Proven ability to translate complex business requirements into clear solution designs and actionable project scope • Experience authoring Statements of Work and managing scope through implementation • Proficiency with Salesforce and CPQ (Configure Price Quote) platforms • Strong executive presence with demonstrated ability to lead sessions with C-suite and VP-level client stakeholders, facilitate decisions, and maintain credibility under pressure • Background in business process redesign or organizational change management. • Familiarity with system integration in healthcare contexts.

🏖️ Benefits

• three robust health, pharmacy, vision and dental care plans including a health savings account option • wellness • financial wellness • retirement • family support • continuing education • time off benefits