TikTok Shop Account Manager

🔥 16 hours ago

🇺🇸 United States – Remote

💵 $80k - $108k / year

⏰ Full Time

🟢 Junior

💰 Account Manager

🚫👨‍🎓 No degree required

👻 Ghost score 9%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Spotlight Media

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2022

📣 Marketing

🛍️ eCommerce

📱 Media

Marketing • eCommerce • Media

Spotlight Media is a full-service TikTok Shop partner agency that cold-starts and scales consumer brands on TikTok Shop by handling end-to-end shop management, paid media, affiliate and creator management, livestream shopping, and branded content production. They combine strategy, creator networks, and data-driven paid campaigns to drive rapid GMV growth, viral product launches, and sustained eCommerce performance for clients.

📋 Description

• Run the account operating rhythm, including agendas, notes, action items, and recaps for WBRs/MBRs/QBRs • Build and maintain 30-60-90 day client plans with owners, timelines, and success metrics • Draft client updates and deck slides, translating performance data into narratives and next steps • Manage tickets and issues, chase dependencies, and keep stakeholders aligned • Own day-to-day Seller Center hygiene, including PDP checks and catalog updates • Monitor and report account-health metrics and flag risks • Launch and coordinate promotions with Content and Media teams • Support troubleshooting for approvals and policy issues through evidence and escalation documentation • Write briefs for Content and Creative teams and track revisions against SLAs and quality bars • Partner with Media and Analytics on dashboards, UTM hygiene, and performance readouts • Coordinate with Ops and Logistics on fulfillment readiness and customer experience • Maintain source-of-truth documentation in Notion, including trackers, risk logs, promo calendars, and asset libraries • Perform QA checks for accuracy, links, pricing, promo eligibility, and compliance • Improve playbooks and SOPs and capture lessons learned in retrospectives • Shadow Senior AM on strategy development, escalations, negotiations, and QBR storytelling • Gradually take point on client calls, scope changes, and mini-initiatives

🎯 Requirements

• 1–7+ years in e-commerce, marketplaces, digital marketing, consulting, or client-facing operations (agency experience a plus) • Strong project management skills: task tracking, timelines, stakeholder coordination • Proficiency in Google Sheets/Excel • Comfort working with dashboards and basic analysis (filters, pivots, lookups) • Excellent written and verbal communication with a strong service mindset • Familiarity with TikTok as a consumer platform • Eagerness to master TikTok Shop • Strong familiarity with beauty and cosmetic brands • Strategic thinker who wants to learn through hands-on execution • High agency and ability to take ownership without constant direction • Ability to write crisp, client-ready updates and turn metrics into simple stories with clear actions • TikTok-native and curious about TikTok Shop mechanics • Builder mindset: documents, templatizes, and improves systems • Actively seeks feedback and wants to grow into a Senior AM quickly • Experience with TikTok Shop, Seller Center, or marketplace operations is a strong bonus

🏖️ Benefits

• Performance upside/commission • Flexible/hybrid work (location dependent) • High autonomy and real ownership from day one • Direct exposure to top-tier brands • Mentorship from Senior AMs and leadership • Clear, merit-based growth path • Increasing responsibility, influence, and compensation as scope grows