Senior Client Success Field Partner

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🌺 Hawaii – Remote

🌺 Hawaii – Remote

💵 $70.3k - $87.5k / year

⏰ Full Time

🟠 Senior

🤝 Client Partner

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SpotOn

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💰 $300M Series F - SpotOn on 2022-05

SpotOn helps restaurants grow profits, streamline operations, and own their customer experience. Backed by deep industry expertise, we combine powerful tech with hands-on partnership to help operators succeed in a changing industry.

📋 Description

• Install and configure SpotOn hardware, peripherals, and networking devices, as well as additional implementation tasks as assigned. • Conduct on-site surveys to determine optimal hardware placement, verify low-voltage wiring, and identify power outlet locations. • Deliver comprehensive, hands-on client training and live support to ensure confident use of SpotOn software and features. • Perform on-site health check-ins to confirm system functionality and client satisfaction. • Conduct on-site hardware demonstrations as needed. • Build and maintain strong, trusted client relationships through regular in-person and remote engagement. • Respond to and resolve escalated support tickets promptly and professionally. • Collaborate cross-functionally with internal teams to diagnose, troubleshoot, and resolve complex client issues efficiently. • Communicate technical concepts clearly to non-technical users to promote understanding and confidence. • Identify opportunities to upsell additional products and services based on client needs. • Develop and execute strategies to generate referrals from satisfied clients. • Travel frequently to and from client locations.

🎯 Requirements

• 2+ years of management experience working in the restaurant industry • 2+ years experience building and maintaining strong relationships with clients, ensuring a positive and satisfactory experience. • Familiarity with various hardware and networking devices, including terminals, handhelds, printers, and peripherals. • Familiarity with low-voltage wiring principles, identification, and verification of wiring connections. • Excellent interpersonal and communication skills, with the ability to connect with clients and address their concerns effectively. • Strong proficiency in troubleshooting hardware and software issues, with a solid understanding of low-voltage wiring and power outlets. • Strong problem-solving skills and the ability to handle support escalations in a calm and professional manner. • Proficiency in training end-users in software applications, preferably in a face-to-face setting. • Ability to work independently, utilize independent discretion, manage time effectively, prioritize tasks to meet deadlines and effectively resolve support issues. • Ability to travel and work on-site at various client locations as needed. • Some night and weekend tasks may be required

🏖️ Benefits

• Medical, Dental and Vision Insurance • 401k with company match • RSUs • Paid vacation, 10 company holidays, sick time, and volunteer time off • Employee Resource Groups to build community and inclusion at work • Monthly cell phone and internet stipend • Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development