Salesforce Admin – Tier 3

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Sprezzatura

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

🏛️ Government

💼 Consulting

🏥 Healthcare

Government • Consulting • Healthcare

Sprezzatura is a mission-driven, Service-Disabled Veteran-Owned Small Business (SDVOSB) that provides secure, scalable, and human-centered digital solutions to federal agencies. It specializes in DevSecOps, health IT modernization, intelligent automation, benefits delivery and claims processing, digital communications, data analytics/business intelligence, and organizational change management. Sprezzatura focuses on end-to-end IT and professional services across the product lifecycle—helping government clients modernize systems, improve delivery through Agile and DevSecOps practices, and translate strategy into measurable execution.

📋 Description

• Administer and maintain Salesforce environments supporting the CSC and Veterans Crisis Line • Manage users, profiles, roles, permission sets, queues, and access controls • Process complex user access requests with cross-object permission analysis and least-privilege enforcement • Execute Data Loader operations for bulk data imports, updates, deletes, and exports • Write and execute SOQL queries for data validation, audit requests, and operational reporting • Perform bulk user provisioning, deactivation, and profile/permission set updates • Conduct advanced login troubleshooting, including SSO failures, IP restrictions, and session policy conflicts • Engage Business Owners to clarify requirements, validate configurations, and obtain approval for system changes • Investigate and resolve sharing and record visibility issues across OWD settings, sharing rules, role hierarchy, and manual shares • Provide over-the-shoulder troubleshooting with the System Integration team on cross-system issues • Troubleshoot and resolve end-user requests submitted via ServiceNow, ensuring accurate ticket documentation and SLA adherence • Maintain and update the VCL Confluence page with procedures, known issues, and resolution documentation • Partner with Incident Response Teams to support triage, containment, and resolution of high-priority production incidents • Perform sandbox management, including environment refreshes, configuration validation, and change set deployments • Support Flow and automation troubleshooting, identifying logic errors, governor limit risks, and performance bottlenecks • Monitor system health, debug logs, and error alerts to proactively identify and address platform issues • Assist with audit and compliance reviews by generating field history reports, login history exports, and permission snapshots • Collaborate with development and release teams during UAT cycles to validate configurations before deployment

🎯 Requirements

• Bachelor's degree in computer science, Engineering or another technical discipline required, OR equivalent work experience • 3+ years of Help desk or customer service experience developing solutions within a complex global organization • Salesforce Admin Certified • Experience planning and performing regression testing • Some familiarity with Agile project management and sprint planning • Ability to work independently and collaboratively on cross-functional teams • Highly skilled in interpersonal and verbal/written communications, presentations, and problem-solving • Experience supporting Department of Veterans Affairs and/or other federal organizations • Must be able to obtain public trust clearance • Must have reliable internet service for effective telecommuting • U.S. Citizen or Permanent Resident required • Must be authorized to work in the U.S. • Must work rotating weekend and holiday shifts spanning 8:00 AM–4:00 PM, 4:00 PM–12:00 AM, and 12:00 AM–8:00 AM

🏖️ Benefits

• Medical, Dental, and Vision • Health Saving Account (when enrolled in eligible plan) with Company contribution • Company paid Life, Accidental Death, Short-term & Long-term Disability • Voluntary Accident, Hospital Indemnity, & Critical Care Insurance • Voluntary Medical & Dependent Care Flexible Spending Accounts • Accrued Paid Time Off • Company Paid Holidays