UX Researcher

🔥 23 minutes ago

🇺🇸 United States – Remote

💵 $110k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔬 UX Researcher

👻 Ghost score 0%

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Sprezzatura

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

🏛️ Government

💼 Consulting

🏥 Healthcare

Government • Consulting • Healthcare

Sprezzatura is a mission-driven, Service-Disabled Veteran-Owned Small Business (SDVOSB) that provides secure, scalable, and human-centered digital solutions to federal agencies. It specializes in DevSecOps, health IT modernization, intelligent automation, benefits delivery and claims processing, digital communications, data analytics/business intelligence, and organizational change management. Sprezzatura focuses on end-to-end IT and professional services across the product lifecycle—helping government clients modernize systems, improve delivery through Agile and DevSecOps practices, and translate strategy into measurable execution.

📋 Description

• Plan and conduct research to understand how teams building products on VA.gov and other internal users interact with VA.gov Platform products, services, tools, and processes • Conduct user interviews, usability studies, contextual inquiry, workflow analysis, and other qualitative research methods • Study the end-to-end developer experience, including how teams discover, adopt, use, troubleshoot, and receive support for Platform capabilities • Identify unmet needs, recurring pain points, barriers to adoption, and opportunities to improve Platform products and services • Evaluate existing Platform capabilities as well as proposed improvements and new products • Develop research plans, discussion guides, research questions, recruitment criteria, and study materials • Synthesize research findings into clear insights and actionable recommendations • Own the design, administration, analysis, and reporting of the VA.gov Platform quarterly user satisfaction survey • Maintain a consistent measurement framework to track satisfaction and sentiment over time • Evaluate satisfaction across Platform products, services, and key aspects of the user experience • Analyze survey results by relevant user groups, products, services, or experience areas to identify meaningful trends • Collaborate with Product Managers, Engineers, Designers, Analytics, Platform Support, and government stakeholders • Support product strategy, roadmaps, and investment decisions with evidence-based research

🎯 Requirements

• U.S. Citizen or Permanent Resident (Required) • Ability to obtain and maintain a Public Trust clearance • Bachelors Degree • 5+ years’ experience as a UX Researcher • Experience conducting user experience research for digital products, software platforms, developer tools, or enterprise technology • Strong experience with qualitative research methods including interviews, usability testing, contextual inquiry, and thematic analysis • Experience designing, administering, and analyzing user satisfaction surveys • Experience synthesizing qualitative and quantitative data into actionable product recommendations • Ability to identify patterns and insights across large amounts of user feedback • Experience translating research findings into recommendations that inform product strategy and prioritization • Strong understanding of human-centered design and user-centered product development • Experience collaborating closely with Product Managers, Designers, Engineers, and other technical stakeholders • Strong written, verbal, facilitation, and presentation skills • Ability to communicate research findings effectively to both technical and non-technical audiences • Experience managing multiple research efforts and stakeholder needs simultaneously • Must have reliable internet service that allows for effective telecommuting

🏖️ Benefits

• Medical, Dental, and Vision • Health Saving Account (when enrolled in eligible plan) with Company contribution • Company paid Life, Accidental Death, Short-term & Long-term Disability • Voluntary Accident, Hospital Indemnity, & Critical Care Insurance • Voluntary Medical & Dependent Care Flexible Spending Accounts • Accrued Paid Time Off & Company Paid Holidays • 401(k) Retirement Plan with Company match