Clinical Care Navigator, Overnight

🔥 42 minutes ago

🇺🇸 United States – Remote

💵 $33 - $38 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

Where this job comes from

Posted on Spring Health's careers page, not through a job board

First seen by Remote Rocketship 42 minutes ago

Logo of Spring Health

Spring Health

501 - 1000 employees

💼 Consulting

🛡️ Insurance

🏥 Healthcare

Consulting • Insurance • Healthcare

Spring Health is a comprehensive mental health solution designed for employers and health plans. It utilizes Precision Mental Healthcare to deliver personalized mental health support by matching individuals with the right care, whether it's digital support, meditation exercises, coaching, therapy, or medication. By partnering with leading organizations, Spring Health aims to improve mental health accessibility and outcomes, reduce employee turnover, and enhance productivity. Trusted by over 4,500 organizations, the company provides an evidence-based approach that has been proven to deliver positive clinical and financial results.

📋 Description

• Provide in-the-moment clinical support, psychoeducation, referrals, and resources through a clinical phone queue • Use active listening, motivational interviewing, and solution-focused approaches to engage members seeking mental health, substance use, or family/relationship support • Assess risk and provide crisis support, safety planning, and follow-up with high-risk members • Recommend action plans based on clinical presentation and coordinate care with therapists, coaches, physicians, and external resources • Provide after-hours support to members and leaders seeking connection to Global, Management Consultation, and Spring Internal teams • Complete professional documentation and communicate with members and providers by email • Follow care management outreach protocols and identify and resolve barriers or disruptions to care • Coordinate with Spring Health providers and Provider Operations • Collaborate with Care Support, Benefits/Billing, and Product teams • Participate in staff meetings, case consultations, and trainings • Assist with onboarding and mentoring new team members • Follow company policies and maintain confidentiality, compliance, and ethical standards

🎯 Requirements

• LCSW, LMFT, LPC, or licensed psychologist; independent licensure required • Minimum of 2+ years of direct clinical care experience • Expertise in crisis assessment and safety planning • Knowledge of crisis support, CBT, motivational interviewing, mindfulness, and solution-focused clinical interventions • Availability for the scheduled overnight shift and occasional shift changes • Availability to work holidays coinciding with scheduled shifts • Ability to work independently and exercise strong critical thinking • Fully engaged and free from interruptions throughout the shift • Excellent listening, written, and verbal communication skills • Commitment to diversity and inclusion • Comfortable using various computer platforms and learning new systems • Ability to multitask and context switch • Eligibility to work in the U.S. is requested in the application

🏖️ Benefits

• Health, dental, and vision benefits starting on the first day • One Medical account for team members and dependents • HSA and FSA plans • Yearly allotment of no-cost Spring Health provider visits for team members and dependents • Paid vacation, sick leave, and company holidays • Gympass wellbeing benefit • Four-week fully paid sabbatical after four years • 4–4.5 months of fully paid parental leave • Sponsored Bright Horizons child care, backup care, and elder care • Fertility care support through Carrot • $4,000 reimbursement for related fertility expenses • Employer-sponsored 401(k) match of up to 2% after 90 days • Flexible work arrangements • Up to $1,000 professional development reimbursement per calendar year • $200 per year donation matching • Equal opportunity employer and reasonable accommodations for qualified individuals

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