Manager, Operations

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $97k - $113.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Spring Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🛡️ Insurance

🏥 Healthcare

Consulting • Insurance • Healthcare

Spring Health is a comprehensive mental health solution designed for employers and health plans. It utilizes Precision Mental Healthcare to deliver personalized mental health support by matching individuals with the right care, whether it's digital support, meditation exercises, coaching, therapy, or medication. By partnering with leading organizations, Spring Health aims to improve mental health accessibility and outcomes, reduce employee turnover, and enhance productivity. Trusted by over 4,500 organizations, the company provides an evidence-based approach that has been proven to deliver positive clinical and financial results.

📋 Description

• Identify operational bottlenecks and trends; use data and analytics to prioritize work, design process changes, execute change management, and optimize workflows for growth and scalability. • Collaborate with Product & Engineering, Business Intelligence, CX Strategy, and Core Ops teams to analyze and measure operational impacts on Core Ops KPIs. • Own, execute, and report on cross-functional escalation projects. • Analyze daily, weekly, and monthly program and metrics data; report operational efficiency outcomes and key insights to leadership and business stakeholders. • Align staffing plans with technology roadmaps to streamline the insurance process. • Support forecasting and resource planning to ensure appropriate team resourcing. • Lead, coach, and manage a core operations team with 2+ direct reports/Team Leads and a remote frontline workforce of up to 20 agents. • Unblock the team in day-to-day escalations and foster a winning team culture. • Maintain SLAs and support ticket resolution metrics within target thresholds. • Complete workflow optimization projects within target timeframes and resource constraints. • Achieve high internal partner and stakeholder satisfaction scores. • Streamline manual workflow steps to improve operational efficiency.

🎯 Requirements

• 3-5 years of professional work experience in an Operations role, ideally within a startup environment, healthcare implementation, healthcare consulting, or a revenue cycle management role. • 2-4 years of people management experience, managing teams comprised of non-exempt and exempt direct reports. • Experience navigating the full spectrum of performance management, including setting expectations, delivering feedback, formal improvement processes, and difficult conversations. • Highly resourceful and efficient at data-driven decision-making, operational process design, improvements, and execution. • Experience leveraging AI to drive speed to results. • Meticulous attention to detail and exceptional project management skills. • Ability to balance attention to detail with swift execution. • Flexible team-player able to support the team creatively while managing other projects through prioritization. • Exceptional communication skills and a customer-centric attitude. • Ability to communicate accurately and effectively with internal and external stakeholders. • Passion for mental health, Alma’s mission, and Diversity, Equity & Inclusion (DE&I).

🏖️ Benefits

• We’re a remote-first company • Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans • 401K plan (ADP) • Lifestyle Spending Account for health, wellness, and family care • Monthly co-working space membership stipend • Monthly work-from-home stipend • Financial wellness benefits through Northstar • Pet discount program through United Pet Care • Financial perks and rewards through PerkSpot • EAP access through Aetna • One-time home office stipend to set up your home office • Inclusive family and medical leave plans • 12 paid holidays and 1 Alma Give Back Day • Flexible PTO