Customer Operations Analyst – Temporary

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $30 - $35 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Alkami Technology

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

💼 Consulting

📣 Marketing

🏦 Banking

💰 $300M Post-IPO Debt - Alkami Technology on 2025-03

Consulting • Marketing • Banking

Alkami Technology is a digital banking software company that provides a cloud-based Digital Sales & Service Platform for banks and credit unions. Its platform combines onboarding and account opening (via MANTL), digital banking, and data & marketing solutions to enable anticipatory, data-driven customer experiences, faster account origination, fraud protection, payment reporting, and personalized marketing. Alkami serves financial institutions (retail and business customers) and offers integrations, developer tools, and implementation support to drive deposit growth, reduce churn, and improve operational efficiency.

📋 Description

• Audit and document how customer, account, and contact records are created, updated, and synchronized between MyAlkami, PingIdentity, Salesforce, and ServiceNow • Identify missing, mismatched, duplicate, or outdated data • Review Salesforce data for completeness, consistency, usability, and alignment with business needs • Help improve field usage, record structure, validation rules, and data standards • Work with stakeholders to define information required for complete and actionable Salesforce contact and account records • Trace key fields to their source systems • Design or refine customer-facing and employee-facing forms, intake screens, and data-entry workflows • Document current-state data flows, integrations, and handoffs through process maps, field dictionaries, data dictionaries, and written specifications • Recommend future-state improvements that reduce manual cleanup and improve data quality • Collaborate with Customer Experience, Implementation, Support, and other stakeholders to identify data gaps and operational friction • Assist with building, testing, and maintaining reports or dashboards measuring data completeness and data-quality trends • Participate in user acceptance testing for Salesforce, intake, integration, and synchronization changes • Record findings, validate results, and help coordinate issue resolution • Support data cleanup and enrichment by researching discrepancies and documenting recommended corrections • Maintain lightweight documentation as platforms, processes, and integrations evolve

🎯 Requirements

• 0–2 years of experience; recent graduates and career changers welcome • Bachelor's degree or equivalent practical experience in Business, Information Systems, Communications, or a related field • Comfort working with structured data in spreadsheets (Google Sheets or Excel) • Ability to learn new software platforms quickly and navigate multiple tools simultaneously • Strong written communication skills — able to document processes clearly for a non-technical audience • Organized and detail-oriented with the ability to manage multiple small tasks in parallel • Curiosity about how systems connect and willingness to ask clarifying questions to understand the "why" behind data requirements • Ability to work independently in a remote environment with minimal supervision • Familiarity with Salesforce (contact/account objects, standard fields, required field configuration) preferred • Exposure to ServiceNow or similar ITSM/CSM platform preferred • Experience designing or evaluating web forms, intake workflows, or data entry screens preferred • Basic understanding of REST APIs or system integrations (no coding required) preferred • Experience in a SaaS, fintech, or B2B technology environment preferred • Familiarity with process documentation tools (Lucidchart, Miro, etc.) preferred • Candidates must be eligible to work in the US for full-time employment • Alkami cannot offer employment sponsorship at this time

🏖️ Benefits

• Remote-first environment • Unlimited paid time off • 401(k) with employer match