Development Operations Specialist

🔥 0 minutes ago

🏄 California, New York, +1 more states – Remote

🏄 California – Remote 🗽 New York – Remote ❄️ Minnesota – Remote

💵 $22 - $26 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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American Public Media Group

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1967

💼 Consulting

📣 Marketing

📱 Media

Consulting • Marketing • Media

American Public Media Group is a producer and distributor of award-winning public radio programming and podcasts that reach millions of listeners weekly. The organization creates and distributes broadcast shows and a suite of podcasts, provides distribution services to public radio stations, and offers membership and underwriting opportunities to listeners and businesses. Its mission is to shape the future of public media by amplifying voices to inform, include, and inspire.

📋 Description

• Process donations from multiple sources, including partner organizations, direct mail, web forms, telemarketing files, payroll deductions, and fund drives • Manage monthly sustainer adjustments • Reconcile and resolve payment declines and discrepancies • Maintain and update records in company CRM database systems, including Salesforce NPSP • Fulfill requests from Member & Audience Services, Philanthropic Development, Accounting, and other internal partners • Research data and error issues and provide timely, clear, and professional resolutions • Follow documented SOPs • Provide feedback to improve workflows and reduce rework • Assist with data clean-up and process improvement projects as needed • Complete other tasks as assigned in support of team goals

🎯 Requirements

• High School diploma or GED • 2+ years in gift/payment processing, database management, data entry, or other related operations work • Strong basic computer proficiency, including fast and accurate typing • Proficiency with Microsoft Suite, spreadsheets, and operational tools • Excellent organizational and time management skills in a remote environment • Aptitude for learning new systems and processes • Adaptability and openness to change as processes evolve • Clear communication and a customer-service mindset • Collaborative spirit and willingness to support a shared knowledge ecosystem and team goals • Ability to stay focused during structured, repeatable tasks without sacrificing accuracy or efficiency • Demonstrated commitment to Diversity, Equity & Inclusion • Applicants must be authorized to work for any employer in the U.S.; employment visa sponsorship is unavailable • Must be able to perform essential duties with or without reasonable accommodation • Ability to manage some work outside standard office hours as needed • Preferred: Experience with databases/CRM systems such as Salesforce or similar • Preferred: Payment processing experience in high-volume environments • Preferred: Familiarity with nonprofit giving, including major and institutional gifts, donor advised funds, acknowledgements, premiums, and matching gifts • Preferred: Bookkeeping/accounting exposure • Preferred: Interest in public media

🏖️ Benefits

• Medical plans with HSA and FSA options • Dental insurance • Vision insurance • Life and AD&D insurance • Short-Term and Long-Term Disability • Paid Parental Leave and Paid Caregiver Leave after 1 year • Vacation (3 weeks per year, pro-rated, based on hours worked) • Sick time (12 days, pro-rated, based on hours worked) • Holiday Pay (10 holidays + 2 floating holidays each year) • Volunteer Time (8 hours per year) • Long-Term Care and Critical Illness insurance options • Employee Assistance Program • 403(b) Retirement Plan • Remote work • Reasonable accommodation for essential duties