Workforce Operations Analyst

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $72.2k - $102k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Empower

WebsiteLinkedInAll Job Openings

10,000+ employees

💸 Finance

💳 Fintech

👥 B2C

Finance • Fintech • B2C

Empower is a leading provider of financial services focused on helping individuals and organizations achieve financial freedom through retirement planning and investment management. Serving over 19 million Americans, Empower offers a comprehensive suite of finance-related services, including smart planning and investment advice, and tools like the Empower Personal Dashboard™ for a complete financial view. The company is renowned as a top retirement plan provider and works closely with personal investors, workplace plan savers, plan sponsors, and financial professionals. Empower is also recognized for initiatives in Diversity, Equity, Inclusion, and has a social commitment that bolsters community impact.

📋 Description

• Support day-to-day execution and governance of the company’s External Workforce lifecycle • Coordinate contractor onboarding, extensions, transitions, and offboarding activities • Manage stakeholder requirements verification, quote requests, and rate validation • Ensure required documentation, approvals, and system access are completed accurately and on time • Track contractor status and maintain accurate records across all systems • Support intake requests, updates, and changes to contractor engagements • Assist with approvals and route requests to appropriate stakeholders • Serve as a point of contact for contractor-related inquiries from business units and suppliers • Troubleshoot onboarding, access, and process-related issues; resolve operational issues and escalate complex problems, risks, delays, or compliance concerns • Execute standardized contractor-management processes and controls across business units • Ensure adherence to company policies, procedures, and regulatory requirements • Maintain organized, audit-ready documentation for contractor activities • Maintain and update contractor data in VMS, HRIS, or tracking tools • Support reporting on contractor volumes, onboarding timelines, and operational metrics • Identify data inconsistencies and improve data quality • Support timely and accurate onboarding/offboarding, data accuracy, process adherence, error reduction, and stakeholder support

🎯 Requirements

• 2–4+ years of experience in operations, HR operations, procurement support, or similar roles • Experience working in structured, process-driven environments • Strong attention to detail and organizational skills • Ability to manage multiple tasks and prioritize effectively • Good communication and stakeholder support skills • Basic understanding of workflow processes, approvals, and compliance controls • Proficiency in Excel and enterprise systems • Applicants must be authorized to work for any employer in the U.S. • Unable to sponsor or take over sponsorship of an employment visa, including CPT/OPT • Exposure to contractor or contingent workforce processes is advantageous • Experience in financial services or a regulated industry is advantageous • Familiarity with VMS, HRIS, or workforce management tools is advantageous • Bachelor’s degree in Business, Operations, HR, or a related field is advantageous

🏖️ Benefits

• Medical, dental, vision and life insurance • Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup • Tuition reimbursement up to $5,250/year • Business-casual environment that includes the option to wear jeans • Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year • Paid volunteer time — 16 hours per calendar year • Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA) • Business Resource Groups (BRGs) open to all • Bonus program opportunity for non-sales positions • Reliable high-speed internet with a wired connection and a home workspace; necessary computer equipment provided