Operations Manager

🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $97k - $113.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Spring Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🛡️ Insurance

🏥 Healthcare

Consulting • Insurance • Healthcare

Spring Health is a comprehensive mental health solution designed for employers and health plans. It utilizes Precision Mental Healthcare to deliver personalized mental health support by matching individuals with the right care, whether it's digital support, meditation exercises, coaching, therapy, or medication. By partnering with leading organizations, Spring Health aims to improve mental health accessibility and outcomes, reduce employee turnover, and enhance productivity. Trusted by over 4,500 organizations, the company provides an evidence-based approach that has been proven to deliver positive clinical and financial results.

📋 Description

• Identify operational bottlenecks and trends; use data and analytics to prioritize work, design process changes, execute change management, and optimize workflows for growth and scalability. • Collaborate with Product & Engineering, Business Intelligence, CX Strategy, and Core Ops teams to measure operational impacts on Core Ops KPIs. • Own, execute, and report on cross-functional escalation projects. • Analyze daily, weekly, and monthly program and metrics data; report outcomes and key insights to leadership and business stakeholders. • Strategize with Operations leadership to align staffing plans with technology roadmaps, support forecasting, and plan resources. • Lead, coach, and manage a core operations team, including 2+ direct reports/Team Leads and a remote frontline workforce of up to 20 agents. • Maintain service-level agreements and support-ticket resolution metrics within target thresholds. • Complete workflow optimization projects within target timeframes and resource constraints. • Improve stakeholder satisfaction and operational efficiency by streamlining manual workflow steps.

🎯 Requirements

• 3-5 years of professional work experience in an Operations role, ideally within a startup environment, healthcare implementation, healthcare consulting, or a revenue cycle management role. • 2-4 years of people management experience, managing teams comprised of non-exempt and exempt direct reports. • Experience navigating the full spectrum of performance management, from setting clear expectations and delivering ongoing feedback to supporting employees through formal improvement processes and difficult conversations. • Highly resourceful and efficient at data-driven decision-making, operational process design, improvements, and execution. • Experience leveraging AI to drive speed to results. • Meticulous attention to detail and exceptional project management skills; ability to balance attention to detail with swift execution. • Ability to support the team creatively and scrappily while managing other projects through ruthless prioritization. • Exceptional communication skills and a customer-centric attitude; ability to communicate effectively with internal and external stakeholders. • Passion for mental health, Alma’s mission, and Diversity, Equity & Inclusion (DE&I).

🏖️ Benefits

• We’re a remote-first company • Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans • 401K plan (ADP) • Lifestyle Spending Account for health, wellness, and family care • Monthly co-working space membership stipend • Monthly work-from-home stipend • Financial wellness benefits through Northstar • Pet discount program through United Pet Care • Financial perks and rewards through PerkSpot • EAP access through Aetna • One-time home office stipend to set up your home office • Inclusive family and medical leave plans • 12 paid holidays and 1 Alma Give Back Day • Flexible PTO