Senior Manager, Clinical – Dedicated Workplace Teams

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $121k - $140k / year

⏰ Full Time

🟠 Senior

👔 Manager

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Spring Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🛡️ Insurance

🏥 Healthcare

Consulting • Insurance • Healthcare

Spring Health is a comprehensive mental health solution designed for employers and health plans. It utilizes Precision Mental Healthcare to deliver personalized mental health support by matching individuals with the right care, whether it's digital support, meditation exercises, coaching, therapy, or medication. By partnering with leading organizations, Spring Health aims to improve mental health accessibility and outcomes, reduce employee turnover, and enhance productivity. Trusted by over 4,500 organizations, the company provides an evidence-based approach that has been proven to deliver positive clinical and financial results.

📋 Description

• Lead, mentor, and develop managers and team leads, including interviewing, hiring, onboarding, and professional growth support • Lead structured performance management, including goal setting, feedback, recognition, development, and action on performance gaps • Audit managers’ coaching to keep standards calibrated across teams • Translate functional plans into operational processes and own performance against KPIs • Carry out budget and workforce plans • Align staffing with volume forecasts and monitor attrition trends with Workforce Management • Own SOP creation, review, and approval; serve as subject matter expert and ensure policy and compliance adherence • Drive changes to policies, productivity benchmarks, and operating models • Identify training and process improvement opportunities with Enablement • Prepare teams to adopt new programs, tools, policies, and workflows • Build relationships with internal partners and external customer partners • Lead resolution of sensitive and highly escalated situations • Provide change leadership, create communication plans, and build a culture of ownership, accountability, and best-practice sharing • Lead responsible adoption of approved AI tools and evaluate effects on efficiency, service quality, and member experience • Complete required AI training and ensure leaders and team members do so • Use AI for SOP drafting, performance analysis, leadership reporting, documentation, member communication workflows, escalation routing, and reporting • Drive systemic AI improvement, increase throughput, reduce handle time, and report efficiency gains • Maintain an AI roadmap with prioritized use cases and measurable adoption improvements • Build AI fluency into hiring and team development expectations

🎯 Requirements

• Active independent license (e.g., LP, LCSW, LMHC, LPC, LMFT) • 6–10 years of total professional experience in customer support, behavioral health, care delivery, or operations • 5+ years of leadership experience, including managing managers and leading teams of 40+ through layers • Track record of building high-performing teams and developing leaders and frontline team members • Experience translating strategic plans into operational processes and driving KPIs and service levels in high-volume environments • Experience overseeing supervision, triage, escalation, crisis management, and safety planning across teams • Experience developing and managing programs, including overseeing teams responsible for program delivery and continuous improvement • Exceptional communication and change leadership skills • Hands-on experience with EHR systems, case-management or contact-center platforms such as Zendesk or Salesforce, BI tools such as Looker or Tableau, and AI tools • Experience applying AI to workflows, critically evaluating outputs, and protecting confidentiality • Nice to have: experience in a startup, digital health, or other high-growth environment • Nice to have: working knowledge of workforce management concepts, including Erlang C, shrinkage, and occupancy • Nice to have: EAP experience, including CEAP • Eligibility to work in the U.S. is required by the application form

🏖️ Benefits

• Health, Dental, Vision benefits start on your first day • One Medical accounts • HSA and FSA plans, with Spring contributing up to $1K for HSAs depending on plan type • Employer sponsored 401(k) match of up to 2% • Yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents • Competitive paid time off policies including vacation, sick leave and company holidays • Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents after 6 months tenure • Access to Noom weight management program • Fertility care support through Carrot, plus $4,000 reimbursement for related fertility expenses • Access to Wellhub for fitness, mindfulness, nutrition, and sleep • Access to BrightHorizons sponsored child care, back-up care, and elder care • Up to $1,000 Professional Development Reimbursement a year • $200 per year donation matching • Equity offered

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