Strategy & Operations Lead, Care Delivery Program

🔥 30 minutes ago

🇺🇸 United States – Remote

💵 $135k - $159.5k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

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Spring Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🛡️ Insurance

🏥 Healthcare

Consulting • Insurance • Healthcare

Spring Health is a comprehensive mental health solution designed for employers and health plans. It utilizes Precision Mental Healthcare to deliver personalized mental health support by matching individuals with the right care, whether it's digital support, meditation exercises, coaching, therapy, or medication. By partnering with leading organizations, Spring Health aims to improve mental health accessibility and outcomes, reduce employee turnover, and enhance productivity. Trusted by over 4,500 organizations, the company provides an evidence-based approach that has been proven to deliver positive clinical and financial results.

📋 Description

• Set strategic direction for a portfolio of care delivery services, connecting long-term service needs with business priorities and member and customer outcomes • Assess opportunities and trade-offs across services and recommend investment of time and resources to improve quality, value, and sustainable economics • Develop business cases for significant service and operating model changes, including impacts on cost, capacity, revenue, and outcomes • Lead complex, cross-functional initiatives from early planning through implementation and evaluation • Establish shared planning, performance measurement, and work-coordination methods across services • Identify AI and automation opportunities, redesign workflows, implement solutions, and support adoption across teams • Measure and communicate efficiency, quality, and service outcomes; share effective practices and help colleagues use AI responsibly • Partner with Finance and commercial teams on service economics, pricing, and customer commitments • Align a prioritized cross-service portfolio with strategy through clear problem statements, owners, decision paths, and roadmaps • Validate measurable, sustained initiative impact with Finance and Analytics while protecting member safety, clinical quality, access, customer value, and experience • Provide leaders with shared scorecards and operating mechanisms covering performance, dependencies, risks, and decisions • Align senior partners on recommendations and tradeoffs and move ambiguous problems to adopted solutions

🎯 Requirements

• 5+ years of experience in strategy and operations, business operations, consulting, program leadership, or a related field, or equivalent experience leading complex work into sustained operations • Track record of owning high-impact initiatives across multiple functions, workstreams, or service lines and delivering results through adoption and sustained execution • Strong strategic and analytical judgment, including framing ambiguous problems, evaluating multiple options, and translating evidence into clear recommendations • Experience building business cases and working with Finance or Analytics to quantify costs, benefits, assumptions, and realized impact • Systems thinking and experience creating scalable operating models, governance, metrics, or processes • Ability to influence senior stakeholders, synthesize diverse perspectives, and communicate complex recommendations and tradeoffs clearly • Strong program leadership, including prioritization, risk management, change adoption, and follow-through in ambiguous environments • Experience balancing financial and operational goals with member outcomes, clinical quality, safety, access, and customer value • Experience evaluating or delivering technology, automation, or AI-enabled workflow improvements, including measuring adoption and impact • Experience in healthcare, mental health, leaves of absence, employee benefits, or another complex service environment is preferred • Demonstrated experience leading AI-enabled or automated workflow improvements across multiple teams or functions • Certified Leave Management Specialist (CLMS) certification preferred, or willingness to obtain it

🏖️ Benefits

• Health, Dental, Vision benefits start on your first day • One Medical accounts • HSA and FSA plans, with Spring contributing up to $1K for HSAs depending on plan type • Employer sponsored 401(k) match of up to 2% • Yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents • Competitive paid time off policies including vacation, sick leave and company holidays • Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents after 6 months tenure • Noom weight management program • Fertility care support through Carrot, plus $4,000 reimbursement for related fertility expenses • Wellhub fitness, mindfulness, nutrition, and sleep subscription • BrightHorizons sponsored child care, back-up care, and elder care • Up to $1,000 Professional Development Reimbursement a year • $200 per year donation matching • Equity

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