Director, Solutions Consultants

🕒 June 4

⛰️ Colorado, Oregon, +1 more states – Remote

⛰️ Colorado – Remote 🌲 Oregon – Remote ☕ Washington – Remote

💵 $161k - $269k / year

⏰ Full Time

🔴 Lead

💻 Solutions Engineer

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Sprinklr

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

SaaS • Artificial Intelligence • Enterprise

Sprinklr is a leading provider of enterprise software for customer experience management. It offers a unified platform that integrates various digital and social channels to optimize customer engagement and marketing efforts. Key products include Sprinklr Service, Sprinklr Social, Sprinklr Insights, and Sprinklr Marketing, focusing on enhancing customer service, social media interactions, and marketing campaigns. The platform leverages AI technology to provide real-time insights, streamline workflows, and improve productivity. Trusted by some of the world's most valuable brands, Sprinklr aims to deliver consistent and exceptional customer experiences across all touchpoints.

📋 Description

• Leading a team of Solutions Consultants (SCs) in their designated region and subject matter expertise. • Coaching on opportunities and serving as a solutions sponsor within key accounts. • Recruiting and developing team members. • Managing training, development, and growth for Solutions Consultants. • Guiding team in setting and achieving goals. • Interlocking with product teams as a SC GTM leader and collaborating with cross-functional teams. • Providing thought leadership on emerging trends in AI and their alignment with Sprinklr's capabilities. • Leading technical and business discussions with customers to propose innovative solutions. • Overseeing the design and architecture of complex software systems.

🎯 Requirements

• 8-10+ years of enterprise-scale experience in presales or solutions consulting. • 8+ years of presales management experience. • Proven experience in a customer-facing role in an enterprise software company. • Strong leadership capabilities with a track record of managing and developing high-performing teams. • Expertise in human-centric design workshops to drive customer-focused solutions. • Strong understanding of enterprise architecture principles and practices. • Extensive experience in complex system design and integration. • In-depth knowledge of enterprise marketing strategies and best practices. • Ability to present and effectively communicate to customers and team members. • Excellent written, communication, and presentation skills. • Well versed in data architecture, API design and AI LLM Models.

🏖️ Benefits

• Healthcare coverage • 401(k) plan with 100% vested company contributions • Flexible paid time off • Paid holidays • Generous caregiver and parental leaves • Life and disability insurance • Health benefits including medical, dental, vision, and prescription drug coverage