Senior Manager, Customer Advocacy, Community Marketing

Job not on LinkedIn

🔥 5 minutes ago

🇺🇸 United States – Remote

💵 $146k - $182.5k / year

⏰ Full Time

🟠 Senior

👫 Community Manager

👻 Ghost score 0%

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Sprout Social, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

📣 Marketing

☁️ SaaS

🌍 Social Impact

Marketing • SaaS • Social Impact

Sprout Social, Inc. is a leading provider of social media management solutions. The company offers a comprehensive platform that enables businesses to streamline their customer care, enhance community management, and drive marketing efforts across various social media channels. With features like engagement, publishing, analytics, and social listening, Sprout Social helps organizations uncover trends, gather insights, and amplify their brand awareness. Their platform integrates AI and automation to improve efficiencies and personalize customer care. Additionally, Sprout Social offers influencer marketing and employee advocacy tools to enhance social reach. Trusted by over 30,000 brands and recognized for its top-tier software products, Sprout Social caters to enterprises, agencies, and small to medium businesses, providing innovative solutions to maximize the impact of social media strategies.

📋 Description

• Oversee a team developing and implementing user community and customer advocacy programs • Create scalable advocacy, community, and customer review programs that surface and promote customer successes • Research, experiment with, and implement AI tools and approaches • Partner with Customer Success, Social, Brand and Field Marketing, Product Marketing, Lifecycle Marketing, Customer Education, Revenue, Product Operations, and Performance Marketing • Guide cross-functional efforts involving customer stories, clean data, system integrations, automation, scalable program design, and project management • Complete onboarding and build relationships with cross-functional partners • Take ownership of team and cross-functional rituals • Manage prioritization of work for the Customer Advocacy & Community team • Launch customer-facing programs • Drive 2027 priorities, roadmap, and yearly team performance reviews • Track engagement and business impact metrics • Serve as the company point person for Customer Advocacy & Community programs and processes • Influence customer advocacy and community strategy, data, systems, execution, and reporting

🎯 Requirements

• 8+ years of experience in Customer Marketing, Advocacy, or Community management • 5+ years of experience in a fast-paced SaaS or B2B tech environment • 2+ years of experience in direct people management with remote teams • Ability to translate business needs into customer marketing strategies and effective advocacy or community engagement programs • Excellent communication and storytelling skills • Ability to prioritize high-impact work and drive alignment across teams • High attention to detail and cross-functional project management experience • Ability to develop and maintain a strong team culture • User-level experience with third-party review sites such as G2 or TrustRadius • User-level experience with community platforms such as Gainsight or Zendesk community products • User-level experience with advocacy collection/management tools such as UserEvidence and Base.ai

🏖️ Benefits

• Premium BCBSIL medical, dental, and vision insurance for you and eligible dependents • Full, free access to Modern Health, including coaching, therapy sessions, and digital wellness resources • 401(k) plan with a 50% company match on the first 6% of contributions • 100% employer-paid Life and Disability insurance • Flexible PTO policy and company-wide Rest & Recharge days • Up to 16 weeks of paid parental leave • $1,000 USD annual Lifestyle Spending Account • One-time $550 USD home office setup stipend • Monthly $50 USD internet stipend • 16 hours of paid volunteer time annually • $100 annual charitable donation match • Pre-tax commuter benefits • Subsidized child/eldercare through Care.com • Discounted pet insurance through Figo • No-cost personalized financial wellness support through Your Money Line • State-of-the-art office in Chicago’s Loop