Client Delivery Executive, Healthcare

Job not on LinkedIn

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $120k - $160k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Executive

👻 Ghost score 0%

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SS&C Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1986

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

SS&C Technologies is a global leader in financial services and healthcare technology, recognized as the world’s largest independent hedge fund and private equity administrator, as well as the largest mutual fund transfer agency. The company offers a comprehensive range of solutions including asset management, banking, healthcare, insurance, and wealth management, leveraging proprietary software and extensive expertise to meet the operational needs of clients across multiple industries.

📋 Description

• Serve as the senior relationship leader and primary executive point of contact for assigned strategic healthcare clients • Develop trusted relationships with senior executives and key stakeholders across health plans, PBMs, pharmacy organizations, and other healthcare organizations • Build a deep understanding of each client’s business strategy, market dynamics, operating model, technology environment, regulatory priorities, and long-term objectives • Establish and maintain comprehensive client strategies and account plans covering priorities, relationship opportunities, risks, growth opportunities, and executive engagement needs • Serve as the voice of the client within SS&C Health across Product, Technology, Operations, Implementation, Sales, Finance, and other teams • Provide executive oversight of the overall client experience and ensure delivery against contractual commitments, strategic priorities, and client expectations • Identify relationship, operational, delivery, and commercial risks and mobilize appropriate internal leaders • Lead executive governance, business reviews, strategic planning sessions, and other senior-level client interactions • Coordinate executive sponsorship and SS&C leadership engagement across client relationships • Partner with Product and Technology leaders to connect client priorities with product strategy, roadmap, and investments • Maintain knowledge of the healthcare market, including payer operations, pharmacy and PBM dynamics, healthcare technology, regulatory trends, and emerging client needs • Identify opportunities to expand relationships by connecting client challenges with additional SS&C Health capabilities and solutions • Partner with Sales on account growth while maintaining focus on long-term client relationship health and strategic strength • Monitor client health, including satisfaction, executive relationships, delivery and financial performance, risks, renewal outlook, and growth potential • Act as an executive escalation point and drive clear communication, accountability, and timely resolution • Drive client retention and establish SS&C Health as a strategic partner

🎯 Requirements

• 10+ years of progressive experience in healthcare • Significant experience managing complex, enterprise-level client relationships • Strong understanding of the health payer and/or pharmacy ecosystem, including health plans, PBMs, pharmacy operations, healthcare technology, claims administration, or related services • Demonstrated success building trusted relationships with C-suite and senior healthcare executives • Experience managing large, complex accounts involving multiple products, services, stakeholders, and internal delivery teams • Strong executive presence with the ability to navigate difficult conversations, influence decisions, resolve conflict, and build alignment across organizations • Ability to translate client business objectives into actionable priorities for internal product, technology, operations, and service teams • Commercial mindset with experience supporting client retention, renewals, account expansion, and strategic growth • Ability to operate effectively in a matrixed organization and mobilize cross-functional teams without relying on direct authority • Strong judgment and ability to recognize emerging client risks, determine when executive intervention is needed, and drive issues to resolution • Excellent communication, presentation, negotiation, and relationship-management skills • Bachelor’s degree required • Advanced degree or equivalent healthcare industry experience preferred

🏖️ Benefits

• Medical, dental, and vision coverage • 401(k) plan with company match • Paid time off • Holidays • Parental leave • Professional development reimbursement opportunity • Potential discretionary annual bonus • Potential equity awards, such as restricted stock units or stock options