Account Lead

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $95k - $120k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

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Stacker

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

📣 Marketing

📱 Media

☁️ SaaS

Marketing • Media • SaaS

Stacker is a content distribution and newsroom-as-a-service platform that syndicates brand editorial stories to 3,000+ vetted publishers, helping brands earn coverage, backlinks, and AI citations while giving publishers free editorial-ready content. It optimizes stories for AI visibility and search, provides native distribution, content optimization, reporting (including GEO and pickup reporting), and a Story Hub/newsfeeds product that scales local newsroom and earned media programs for brands, publishers, and agencies.

📋 Description

• Manage a portfolio of Stacker customers from onboarding through renewal and expansion • Help customers adopt the Stacker platform by connecting product usage, content distribution, and performance to marketing goals, including surfacing in AI search (GEO) • Partner with the Value team and internal experts to deliver customer strategies, reporting, business reviews, and actionable recommendations • Build relationships with day-to-day contacts and senior stakeholders through clear communication, expectation-setting, and proactive follow-up • Manage customer health, retention, quarterly renewals, and account growth by identifying risks, friction points, and expansion opportunities • Work with Product, Marketing, Editorial, Distribution, and other teams to improve the customer experience and strengthen account management processes

🎯 Requirements

• 4+ years of experience in account management, customer success, or client success for a B2B SaaS, MarTech, or subscription-based business • Experience managing a book of business with responsibility for renewals, retention, expansion, or revenue growth • Experience leading value-based retention conversations with multiple stakeholders • Demonstrated ability to drive customer adoption, engagement, and value realization • Strong relationship-building, communication, organization, prioritization, and project management skills • Ability to interpret performance data, develop a point of view, and translate insights into clear business recommendations

🏖️ Benefits

• Employee equity program • Unlimited vacation/PTO • Flexible schedules • Full health and dental coverage • 3 months paid parental leave • 401(k) match • Life insurance and short-term disability • Team culture, events, and retreats • Opportunities for career growth • 100% remote work