Customer Service Representative – Medical Devices

Job not on LinkedIn

🔥 8 minutes ago

🇺🇸 United States – Remote

💵 $17 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Stafford Communications Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1995

🏥 Healthcare

💼 Consulting

📣 Marketing

Healthcare • Consulting • Marketing

Stafford Communications is a division of Premier BPO that specializes in providing comprehensive call center outsourcing services, consulting, and compliance for regulated industries. With nearly 25 years of experience, the company serves a diverse range of sectors, including healthcare, pharmaceuticals, beauty, and food products. Stafford Communications focuses on optimizing customer service initiatives and ensuring they are aligned with marketing programs. The company offers state-of-the-art technology and expert teams to improve customer experiences and streamline call center processes globally from its offices in the USA and Canada.

📋 Description

• Provide professional and empathetic customer support through inbound and outbound phone calls and email • Assist customers with product questions, troubleshooting, device support, and other inquiries using approved resources and procedures • Communicate with patients, healthcare professionals, clinical offices, and other customers • Document customer interactions, actions, and outcomes in the appropriate CRM or ticketing system • Follow SOPs, quality procedures, client guidelines, and escalation protocols • Escalate product complaints, potential adverse events, safety concerns, and quality-related issues • Protect confidential customer and patient information • Manage multiple customer cases and priorities while maintaining accuracy and attention to detail • Work Monday to Friday from 7:00 a.m. to 3:00 p.m. EST

🎯 Requirements

• High school diploma or equivalent required • Minimum of 1–2 years of customer service experience • Medical device, healthcare, pharmaceutical, patient support, or regulated-industry experience strongly preferred • Previous medical device customer service or technical support experience is a plus • Excellent verbal and written communication skills • Professional, patient, and empathetic communication style • Strong attention to detail and documentation skills • Ability to learn technical and medical device information and explain it clearly to customers • Strong problem-solving, organizational, and multitasking skills • Ability to follow detailed processes and established guidelines • Experience using Zendesk, Salesforce, or another CRM/customer service platform is preferred • Ability to work independently and collaboratively • Interpersonal and relationship management skills • Active listening, information gathering, problem-solving, and difficult-caller de-escalation skills • Ability to maintain professional behavior in stressful situations • Ability to navigate CRM software, ACD systems such as Amazon Connect and Genesys, email, and web browsers while actively listening and entering customer information

🏖️ Benefits

• Equal Opportunity/Affirmative Action employer • Full-time employment • Fully remote work arrangement