Multifamily Property Management Support Specialist

🔥 1 minute ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ambo Properties

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Ambo Properties is a multifamily property management and real estate investment firm that owns and manages a diverse portfolio of both owned and third-party multifamily assets across targeted submarkets. The company emphasizes hands-on leadership, high-performance operations, data-driven marketing, and bespoke leasing and operations strategies to optimize staffing, reduce costs, boost leasing performance, and maximize investor returns while maintaining resident-focused community management.

📋 Description

• Manage and resolve software and system issues submitted through the company’s ticketing system • Serve as the primary point of contact for property management system questions and troubleshooting • Provide end-user support, guidance, and training to property teams • Develop working knowledge of key property management software platforms • Manage system settings, user roles, permissions, and access rights across multiple platforms • Collaborate with property management and cross-functional teams to identify system and operational needs • Analyze processes and identify opportunities to improve efficiency and system functionality • Assist with system transitions, software upgrades, and implementations • Support data validation and user acceptance testing during system changes • Provide post-transition troubleshooting and support • Identify and communicate project risks and address issues proactively • Escalate complex system issues to leadership or technical resources • Communicate with internal stakeholders regarding system issues, resources, and support needs • Translate technical information into practical instructions for non-technical users • Maintain accountability for assigned projects, issues, and deadlines • Assist with additional administrative and operational tasks as needed

🎯 Requirements

• Minimum 2 years of experience working with property management systems, analyzing processes, and implementing improvements • Must be based in Texas • Previous experience in an administrative, support, operations, or property management role • Intermediate proficiency with property management software, including managing system settings, user roles, permissions, and access rights • Experience in the multifamily property management industry • Strong analytical and problem-solving skills • Excellent verbal and written communication skills • Ability to work independently, take initiative, and meet deadlines in a fast-paced environment • Experience with RealPage property management software preferred • Experience using ticketing systems preferred • Bachelor’s degree in Business, Information Systems, or a related field, or equivalent professional experience preferred • Experience with process improvement techniques and tools preferred • Experience supporting software implementations, system transitions, or upgrades preferred

🏖️ Benefits

• Remote work • Full-time employment