Customer Support Specialist

🔥 0 minutes ago

🌵 Arizona, Colorado, +24 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

ClubReady, LLC

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

ClubReady, LLC is a SaaS provider of club, studio, and gym management software and services for fitness and wellness operators. Founded in 2009, it offers a full suite including member experience and staff management, lead and sales management, billing and payments, reporting and analytics, custom-branded mobile apps, performance tracking, concierge services, and franchise and corporate management tools to help single-location studios, multi-unit operators, and franchisors scale and streamline operations.

📋 Description

• Provide first-level customer support for ClubReady software products through tickets, live chat, phone, and Zoom • Manage support tickets in Zendesk • Identify and resolve customer issues using troubleshooting methods and resources • Communicate customer concerns, solutions, ticket status, and resolutions verbally and in writing • Maintain accurate records of customer interactions, issues, and resolutions • Own customer issues, resolve them, or escalate them to appropriate teams • Create documentation and knowledge base articles • Liaise between clients and management to improve the customer experience • Meet live chat, response time, and customer satisfaction targets

🎯 Requirements

• College degree preferred and/or up to a year of equivalent relevant experience • Fitness studio experience with ClubReady is a plus • Prior customer service experience in a SaaS environment preferred but not required • Sound judgment and excellent problem-solving skills • Ability to work with technical and non-technical customers • Personable and comfortable in a customer-facing role • Ability to build relationships with customers • Superb written and verbal communication skills • Ability to empathize with customers • Strong interpersonal and collaboration skills • Ability to work well under pressure • Detail oriented • Flexibility to work irregular hours when required • Excellent multitasking and problem-solving skills • Team player driven by success and willingness to demonstrate leadership • Must be located in one of the specified states: Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Iowa, Kansas, Kentucky, Massachusetts, Minnesota, Missouri, Nevada, New Hampshire, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, or Wisconsin • Availability for any weekday shift between 6:00 AM and 9:00 PM CT

🏖️ Benefits

• Full-time schedule • Consistent schedule once training is completed • Equal opportunity employment • Diverse and inclusive workplace