Customer Support Account Engineer – Ethanol

🔥 0 minutes ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Whitefox

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2000

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Whitefox is a clean-technology company that develops proprietary membrane separation systems (branded Whitefox ICE®) to decarbonize industrial chemical separations, especially for ethanol and other biofuels, sustainable aviation fuel, biochemicals and pharmaceuticals. Their membrane engineering reduces energy and water use for distillation and dehydration, increases plant capacity and product purity, and helps customers move toward net-zero targets. They provide end-to-end solutions including process assessment, engineering design, project realization and installation for industrial (B2B) customers.

📋 Description

• Manage a portfolio of plants as the client's primary technical and commercial point of contact after project delivery • Serve as the plant manager's Whitefox counterpart, connecting cartridge reliability, process benefits, operations, and commercial context • Participate in project execution pods, weekly meetings, kickoff site visits, PFD development, P&ID reviews, layouts, and HAZOP reviews • Develop programming guidelines and SOPs and coordinate automation programming and controls/data-collection integration • Coordinate commissioning readiness and completion of the Ready for Commissioning Checklist • Lead commissioning from kickoff through handover, including objectives, startup/shutdown logic testing, and cartridge installation and acceptance documentation • Maintain the core technical file and lead technical assessments during commissioning and startup • Complete commissioning closeout, customer training, O&M handover documentation, and lessons-learned sessions • Lead client check-ins, produce operations reports, provide remote engineering support, monitor plant operations, and verify training • Guide cartridge maintenance decisions and coordinate lab sampling with the Whitefox Calgary lab • Analyze energy and cooling-water benefits, monitor data, optimize systems, and guide customer operational adjustments • Drive customer satisfaction and maximize operational benefits • Manage cartridge-replacement commitments, stock levels, quotes, and future expansion opportunities • Track plant changes and communicate impacts on cartridge life, energy, and operations to Commercial and Innovation • Lead a cross-functional O&M team of field technicians, process engineers, and product team members • Set objectives, manage priorities, coordinate delivery, track O&M support hours, and develop proposals for out-of-scope work • Travel to customer sites for commissioning, O&M activities, and other client needs • Improve team efficiency, update and create templates, use AI tools to streamline recurring work, and contribute to internal projects • Represent Whitefox at industry conferences and maintain vendor and third-party networks • Participate in the health and safety program, including hazard assessments, quarterly process safety reviews, and incident reporting

🎯 Requirements

• Bachelor's degree in a chemical engineering discipline from an accredited university • 5+ years industry experience; Ethanol preferred but not required • Understanding and experience producing engineering deliverables, including PFDs, P&IDs, SOPs, and programming guidelines • Site experience working at a production facility • Experience leading a team toward a common goal • Experience managing a client relationship across more than one site is a plus • Unwavering commitment to health and safety and safe work practices • Ability to coordinate accurate and timely client-facing communications • Ability to work with process design, detailed engineering, operations, and project teams • Ability to assess complex issues, determine ownership, and escalate when appropriate • Ability to work independently across geographically dispersed customer sites and internal teams • Ability to learn new technologies, processes, and operating environments quickly • Ability to protect client and Whitefox intellectual property and confidential information • Ability to represent Whitefox's values, professional standards, and safety culture • Ability to execute tasks and guide a team with little oversight • Ability to develop structured solutions and escalate larger hurdles as needed • Flexibility to travel within the USA 50%

🏖️ Benefits

• Bonus pay • 401(k) matching • Dental insurance • Health insurance • Paid time off • Professional development assistance • Standard US full-time hours (40 hrs/week), Monday to Friday, with field-role flexibility