Customer Service

🔥 4 minutes ago

🏈 Alabama, Idaho, +20 more states – Remote

🏈 Alabama – Remote 🥔 Idaho – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote ⚜️ Louisiana – Remote 🎰 Nevada – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🚗 Michigan – Remote 🎸 Mississippi – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $14 / hour

⏰ Full Time

🟠 Senior

🔴 Lead

💝 Customer Support

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Five Star Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

✈️ Travel

🛡️ Insurance

Healthcare • Travel • Insurance

Five Star Solutions is a global outsourced customer experience (CX) and contact center services provider that combines experienced agents with CX technology and intelligent automation to deliver secure, compliant, human-centered support. The company offers customer care, technical support, dispatch, data entry, business continuity, and AI self-service across onshore, nearshore, and offshore centers, and specializes in regulated environments with SOC 2, PCI, and HIPAA-aligned workflows. Five Star serves industries such as healthcare, fintech, retail, travel, government, and insurance, positioning itself as an enterprise CX partner for organizations seeking scalable, secure, and compliant BPO and digital CX solutions.

📋 Description

• Answer telephone calls from customers inquiring about clients’ goods and services • Provide high-quality, helpful, and professional customer service • Assist with inquiries regarding debit card incentives, orders, and balances • Manage large volumes of inbound calls in a timely manner • Follow communication scripts for different topics • Identify customer needs, clarify information, research, and provide solutions or alternatives • Access company and client resources to handle calls accurately • Upsell products when opportunities arise • Switch between tasks efficiently while maintaining composure • Maintain desk availability, punctuality, and attendance during scheduled times • Remain positive and professional in customer interactions • Cross-train as requested

🎯 Requirements

• Previous 3–6 months of customer service or customer support experience preferred • Previous 3–6 months of call center or office background experience is a plus • Basic computer skills • Ability to learn quickly and work independently • Strong phone and verbal communication skills with active listening • Must be 18 years of age • Background check required in accordance with state and federal laws • Must live in Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming • Must provide own computer equipment and workspace • Verified secure, reliable, dedicated high-speed internet service • Established dedicated work area with desk, chair, electrical outlet, and direct LAN connection • Intel Core i5-8250U processor or greater • 8GB memory on Windows 10 or 11 64-bit • Screen resolution of 1280x768 or higher • Dual monitors required • USB DSP headset • Laptop or desktop required; Chromebooks, netbooks, and tablets are not accepted • Up-to-date antivirus software installed and recent scan completed • Firewall enabled • Hardwired connection to modem or router; Wi-Fi or extenders are not permitted

🏖️ Benefits

• Shift differential: extra $1/hr for nights and weekends • Paid training, typically 2–5 days • Work-at-home position • Full-time or part-time temporary scheduling options • 20–40 hours per week