Customer Service Consultant

🔥 4 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $20 - $31 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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CarMax

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🛒 Retail

💰 Post-IPO Equity on 2021-06

Retail

CarMax is a leading used car retailer in the United States that aims to provide an iconic customer experience. The company offers a wide range of job opportunities across various fields, including sales, auto technician services, corporate and auto finance, and technology. CarMax emphasizes a supportive work environment with growth opportunities, extensive employee benefits, and a focus on diversity and inclusion. It is recognized for its award-winning culture and commitment to employee satisfaction and well-being.

📋 Description

• Engage with inbound customers online and over the phone, uncovering their needs and guiding them through the car-buying process • Leverage CarMax’s inventory knowledge to recommend vehicles aligned with customer preferences • Guide customers through online sales, appraisals, financing applications, and vehicle delivery scheduling • Ensure a smooth transition from online shopping to in-store purchasing • Achieve individual sales and performance targets while providing an iconic customer experience • Meet licensing requirements, including obtaining an Automotive Salesperson License in applicable states

🎯 Requirements

• Previous sales or customer service experience, ideally in retail or similar environments • Ability to thrive in a fast-paced environment while managing multiple customer interactions • Strong listening skills and a customer-focused mindset • Excellent written and verbal communication skills, with attention to detail • Flexibility to work variable shifts, including nights, weekends, and holidays • Proficient in modern technology and contact center systems including Microsoft Suite, Salesforce and Genesys or equivalent • Candidates must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location • Ability to obtain an Automotive Salesperson License in applicable states, which may require testing and travel

🏖️ Benefits

• Paid sick time: up to 48 hours per year, accrued per pay period • Vacation time: 80–200 hours per year after a 90-day waiting period, depending on years of continuous service • 6 paid scheduled holidays per year • 1 floating holiday • Holiday Premium Pay when working on a scheduled holiday due to business need • Paid time away for sick leave, vacation, bereavement, jury duty, holidays, and floating holiday for full-time salaried associates, subject to manager approval • Reasonable accommodation for the CarMax Job Application upon request