Lead Supervisor

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Staffing Solutions Organization LLC

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

🎯 Recruiter

🏛️ Government

💼 Consulting

Recruitment • Government • Consulting

Staffing Solutions Organization LLC is a staffing and talent‑management firm that delivers high‑impact recruiting and workforce solutions primarily for public‑sector agencies and organizations. The company’s services include rapid staffing and scaling, talent matching, and hands‑on consulting and program management to design, launch, and run workforce programs. Staffing Solutions markets nationwide reach (800+ experts), rapid scalability (examples of 140 hires in 24 days and 652 onboarded in 7 days), and claims 15,000+ staff recruited since 2017; it positions itself as a partner to help agencies maximize the potential of their people.

📋 Description

• Provide leadership, guidance, coaching, and performance management to APS Supervisory staff • Conduct regular one-on-one meetings, team meetings, annual evaluations, and performance reviews • Support onboarding and training efforts for newly hired investigators and supervisors • Monitor training progress and ensure required milestones are achieved • Serve as a mentor and subject matter expert for investigative staff and supervisors • Foster a collaborative, inclusive, and high-performing team environment • Monitor project-wide productivity and performance throughout the investigative lifecycle • Ensure compliance with project service level agreements (SLAs), timelines, and quality standards • Identify operational risks and communicate concerns to project leadership • Develop and implement corrective actions to address missed deadlines and process gaps • Support continuous improvement initiatives through performance metrics, trends, and team feedback • Conduct quality assurance reviews for adherence to APS policies, procedures, and investigative standards • Evaluate case documentation and work products for accuracy, completeness, and compliance • Provide consultation and guidance on complex investigations involving abuse, neglect, and exploitation • Support investigators in case planning, risk assessment, evidence gathering, and case resolution • Assist with filing protective services orders and other interventions when appropriate • Build relationships with community partners, healthcare providers, law enforcement agencies, and social service organizations • Participate in community outreach and partnership-building efforts • Collaborate with internal and external partners to ensure coordinated service delivery and positive client outcomes

🎯 Requirements

• Demonstrated leadership skills with the ability to coach, mentor, and develop staff • Strong understanding of investigative practices related to abuse, neglect, exploitation, adult services, or social services • Experience planning, conducting, and supporting complex investigations • Ability to analyze information, identify risks, solve problems, and make sound recommendations • Strong organizational, time management, and prioritization skills • Ability to work independently and exercise professional judgment in a fast-paced environment • Experience developing collaborative case strategies and working with healthcare, social service, investigative, or law enforcement agencies • Excellent interpersonal, verbal, and written communication skills • Commitment to professionalism, confidentiality, and respect for diverse populations • Proficiency with Microsoft Word, Excel, Outlook, and web-based applications • Strong attention to detail and documentation accuracy • Three (3) or more years of supervisory or team leadership experience • Three (3) or more years of experience in Adult Protective Services (APS), Child Protective Services (CPS), Social Services, Human Services, Investigations, Case Management, Law Enforcement, or Community-Based Services • Experience conducting quality assurance reviews, audits, or compliance monitoring activities • Experience managing remote or geographically dispersed teams • Bachelor's degree required • Ability to maintain a dedicated, secure home office environment • Reliable high-speed internet connection required • Occasional travel may be required for meetings, training, or project-related activities

🏖️ Benefits

• Medical, Dental, and Vision Insurance • 401(k) with Discretionary Employer Match • Paid Time Off and Holidays • Flexible Spending Accounts • Employee Assistance Program • Professional Development Opportunities • Additional Employee Perks