Implementation Manager

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $115k - $145k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🛠️ Implementation Specialist

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 3%

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Standard Metrics

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

💸 Finance

🏢 Enterprise

SaaS • Finance • Enterprise

Standard Metrics is a company that provides a platform for automating portfolio reporting for venture capital (VC) teams and their portfolio companies. It is trusted by VC firms worldwide to streamline data collection, analytics, and investor relations. The platform aims to reduce the time spent on manual reporting, thereby enhancing efficiency and allowing users to focus on data analysis and investment strategies. Standard Metrics integrates with existing systems to centralize data, automate reporting, and facilitate effective communication between investors and companies.

📋 Description

• Own the Implementation function end to end, including strategy, process, tooling, staffing, and results for every customer deployment • Build and lead the Implementation team through hiring, coaching, development, goal-setting, and performance standards • Set, track, and report on KPIs including time-to-value, on-time delivery, customer satisfaction, and resource utilization • Design scalable, repeatable implementation playbooks and use tooling to automate processes and drive efficiency • Serve as lead point of contact and escalation owner for strategic and complex deployments • Build trusted relationships with senior customer stakeholders • Partner with Sales, Customer Success, and Data teams to scope deals, define hand-offs, and ensure seamless post-implementation transitions • Own capacity planning and prioritization across concurrent deployments • Bring customer feedback to Product to inform the roadmap

🎯 Requirements

• 7+ years of experience in implementation, professional services, or customer onboarding, ideally within financial services, enterprise B2B SaaS, or consulting • 2+ years leading a team or function, with a track record of building processes and scaling a team from the ground up • Demonstrated ownership of a function’s outcomes and metrics, not just individual projects • Strong finance knowledge; familiarity with venture capital fund and portfolio company reporting is a strong plus • Expert program and project management skills, with the ability to oversee a large portfolio of concurrent deployments • Proven ability to influence cross-functionally across Customer Experience, Product, Engineering, and Data teams • Outstanding communication skills, including comfort presenting to executives and senior customer stakeholders • Comfortable with ambiguity and creating structure where little exists • Passion for technology, startups, entrepreneurship, and/or venture capital

🏖️ Benefits

• Health and dental insurance: 100% coverage of medical/dental/vision insurance for employees and dependents in the USA; local health coverage matching internationally • Flexible vacation with no firm rules; most employees take 3–4 weeks in addition to holidays • 12 weeks of paid parental leave for all new parents in the USA; local parental leave standards matched internationally • Complete transparency with full access to business metrics and company financial information • Regular company offsites with the whole team flown to an exciting destination • Remote-first work environment • Inclusive environment and equal opportunity employment

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