Senior Director of Implementation

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🔥 3 minutes ago

🌲 Oregon – Remote

🌲 Oregon – Remote

💵 $131k - $209k / year

⏰ Full Time

🟠 Senior

👔 Director

👻 Ghost score 0%

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The Standard

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1906

🏥 Healthcare

⚖️ Legal

💼 Consulting

Healthcare • Legal • Consulting

The Standard is a comprehensive provider of insurance, retirement, and investment products and services, targeting individuals, families, businesses, and organizations. Based in Portland, Oregon, and part of the StanCorp Financial Group, Inc. , The Standard offers products such as life and disability insurance, annuities, vision and dental coverage, and retirement plans. Their solutions aim to facilitate financial wellness and enable effective benefits administration, catering to clients of all sizes. The company is renowned for its people-first commitment and innovative partnerships, contributing to a seamless customer experience.

📋 Description

• Own complex implementation as a value stream owner in voluntary claims and operations • Partner with voluntary, customer service, underwriting, benefits, sales, and service peers to deliver customer value and ensure value-stream performance • Apply understanding of The Standard’s capabilities, group insurance industry, and customer needs to influence service delivery and marketplace offerings • Ensure implementation management teams deliver a differentiated customer experience • Develop and maintain tools and service delivery models supporting new products and capabilities across all employee benefits lines of business • Navigate competing priorities, escalations, and high-stakes client situations • Develop people through stretch and interim assignments and support direct-report team development • Create and support programs that improve customer service reputation • Use business-model knowledge to develop new business-unit or function strategies

🎯 Requirements

• Bachelor's degree preferred • 8+ years of client management experience required • 2+ years of leader of leaders experience required • Voluntary benefits industry certifications strongly preferred • Project management strongly preferred • Lean management strongly preferred • Change management strongly preferred • Experience developing measures/metrics and applying a pragmatic approach to turn data into actionable business improvement • Strong understanding of revenue drivers, profitability, client retention, contract economics, and cost to serve • Ability to balance client advocacy with enterprise financial objectives and identify opportunities for profitable growth • Exceptional executive presence, negotiation, and communication skills • Ability to navigate competing priorities and escalations and influence decisions without direct authority • Must pass criminal background investigation and employment, education, and licensing verification • Must be bondable

🏖️ Benefits

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions • An annual incentive bonus plan • Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure • A supportive, responsive management approach and opportunities for career growth and advancement • Paid parental leave and adoption/surrogacy assistance • An employee giving program that double matches your donations to eligible nonprofits and schools • Competitive salary • Work-life balance support • Drug- and alcohol-free work environment

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