Director – Finance Shared Services

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $94 - $125 / hour

⏰ Full Time

🔴 Lead

💸 Financial Planning and Analysis (FP&A)

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Stanford Health Care

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1885

🏥 Healthcare

Healthcare

Stanford Health Care is a major academic medical center and integrated hospital system delivering comprehensive clinical care, specialty services, and patient support. The organization operates hospitals, outpatient clinics and programs, offers clinical trials and telehealth (video visits), and provides patient-facing services such as a MyHealth patient portal, billing/insurance assistance, and resources for referring physicians, nurses and allied health professionals. It also engages with the community through donations, visitor services, and COVID-19 resources.

📋 Description

• Lead AskFinance operations, including intake and triage, case management, escalation processes, and day-to-day service delivery • Oversee staffing, workload balancing, and resource planning • Monitor service volumes, cycle times, backlog, quality, and customer feedback • Establish service levels, operational metrics, dashboards, and reporting • Lead AskFinance governance, including escalation pathways, service reviews, prioritization, and performance communication • Define and evolve the AskFinance service model, service catalog, routing logic, escalation criteria, and ownership • Ensure operational controls, documentation, standard work, policy alignment, and audit readiness • Develop standardized procedures, workflows, decision trees, and knowledge resources • Partner with technology and process owners to enhance tools, workflows, reporting, and user experience • Lead continuous improvement and develop a strategic roadmap to mature, expand, and scale AskFinance • Partner with Finance leaders and subject matter experts to improve support models, ownership, handoffs, and issue resolution • Build relationships across Stanford Medicine and collaborate with operational, technical, and enabling partners • Support readiness, communications, training coordination, and adoption of new processes and tools • Gather customer feedback and lead communications regarding service priorities, performance, and changes • Lead, coach, and develop staff; perform supervisory responsibilities including interviewing, hiring, training, performance management, and employee relations • Perform other duties as assigned

🎯 Requirements

• Bachelor's Degree from an accredited college or university • Eight (8) years of progressively responsible experience in shared services, finance operations, customer support operations, or other relevant operational leadership roles • Experience leading service-oriented operations with accountability for performance, staffing, workflow management, and measurable outcomes • Experience improving operational processes, service delivery models, reporting, knowledge resources, or customer support practices in a complex organization • Experience in finance shared services, ERP support, service desk operations, or business operations within healthcare, an academic medical center, or a similarly matrixed environment preferred • Experience with service management, case management, workflow, or reporting tools preferred • Knowledge of intake, triage, case management, workflow oversight, and escalation management • Knowledge of service metrics, reporting, dashboards, service model design, and governance practices • Understanding of operational controls, documentation standards, policy compliance, and audit readiness • Knowledge of process standardization, knowledge management, and service delivery practices • Ability to build partnerships across finance, operational, technical, and program teams in a complex, highly matrixed organization • Excellent written, verbal, facilitation, and presentation skills • Demonstrated ability to lead, coach, and develop teams • Strong judgment, prioritization, and leadership skills