Print Implementation Specialist

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🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛠️ Implementation Specialist

🚫👨‍🎓 No degree required

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Staples Promotional Products

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📣 Marketing

🛍️ eCommerce

🛒 Retail

Marketing • eCommerce • Retail

Staples Promotional Products is a company that specializes in providing customized promotional merchandise to enhance brand identity and marketing efforts. They offer a wide range of products, including custom apparel, drinkware, electronics, bags, office essentials, and more. By helping businesses to personalize items such as apparel and tech accessories, Staples Promotional Products enables organizations to create a strong brand presence and foster customer engagement. With their 24-hour production service, they cater to urgent promotional needs and focus on quality, upfront pricing, and customer satisfaction. Staples Promotional Products aims to build brand love and deliver effective promotional solutions to businesses globally.

📋 Description

• Ensure promotion of the right online order platform for each customer, maximizing customer experience and optimal revenue generation while balancing overall cost to serve • Coordinate, expedite, and manage print implementation from customer-signed proposal through setup on the web ordering platform • Improve implementation timelines through effective project management and collaboration with internal and external customers • Verify required implementation information is available and accurate, including pricing, specifications, artwork, and customer requirements • Collaborate with Print & Marketing Account Executives as the resident online print specialist and partner on the best program solution • Lead implementation calls with customers, vendors, and the sales team to gather setup details for print program items • Distribute recap notes from implementation calls • Follow up with customers, implementation team members, and sales teams to collect missing information

🎯 Requirements

• Highly organized and detail oriented • Excellent interpersonal, verbal, and written communication skills • Flexible team player able to handle multiple tasks simultaneously in a fast-paced environment under regular time pressures • Capable of working efficiently in team and independent situations • Ability to communicate effectively with customers, vendors, and associates • Understanding of industry equipment, software, and web solutions and how they work together • Strong computer and web skills with ability to learn new systems and tools quickly • High School Diploma or GED • 2+ years of relevant print/digital copy experience, including customer service, sales, or project management, preferably with business-to-business customers • Bachelor's degree in business administration or related field preferred • XMPie uStore experience preferred • Print experience preferred • Previous project management experience preferred • Proficiency in PowerPoint, Excel, and Outlook preferred

🏖️ Benefits

• Inclusive culture with associate-led Business Resource Groups • Flexible PTO (22 days) • Holiday Schedule (7 observed paid holidays) • Online and Retail Discounts • Company Match 401(k) • Physical and Mental Health Wellness programs