Implementation Manager

🕒 August 13

🇺🇸 United States – Remote

💵 $75k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

👻 Ghost score 23%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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12twenty

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

☁️ SaaS

📚 Education

🎯 Recruiter

SaaS • Education • Recruitment

12twenty is a data-driven, university-first career services and recruiting SaaS platform that connects universities, students and alumni with employers to streamline early-career hiring and career support. It offers modular products for university career centers, alumni relations, institutional research, and employers — including outcome data analytics, experiential learning management, employer relationship management, talent acquisition, virtual events, and recruiting intelligence — to improve student engagement, track outcomes, and source diverse early-career talent.

📋 Description

• Lead customer implementation from contract signature through full adoption and handoff to Customer Success • Manage 30–40 concurrent implementation projects with multiple stakeholders and varying timelines • Design, deliver, and adjust project plans and milestone schedules throughout multi-month onboarding • Conduct live training sessions, working sessions, and executive-level updates via video conference • Guide customers through complex technical rollouts and ensure platform understanding and operational readiness • Serve as primary implementation contact across different personalities, organizational structures, and stakeholder levels • Collaborate with Product, Support, and Customer Success teams • Gather feedback, identify risks, and address blockers to protect timelines and outcomes • Take ownership of Alpha or strategic accounts after demonstrating mastery of the platform and process • Drive customer satisfaction with a customer-first approach

🎯 Requirements

• 3–5 years of experience in SaaS onboarding, implementation, or project management • Experience managing multiple, multi-month implementation projects with mid-market or Fortune 100 clients • Experience with cloud-based platforms and ability to learn complex software ecosystems • Strong communication skills across Zoom, Slack, Salesforce, and various seniority levels • Ability to manage complex personalities and drive accountability without direct authority • High emotional intelligence, professional resilience, and a go-getter mindset • Exceptional organizational and project management skills • Ability to set goals, manage deadlines, and work with minimal direction • Experience working autonomously in a remote environment • Platform implementation experience, change management frameworks, APIs, SSO, integrations, basic configuration, advanced Excel, or project planning tools are bonus skills • Up to $85,000 may be available for candidates with demonstrated Alpha/strategic implementation leadership experience

🏖️ Benefits

• US employees are eligible for equity • Medical, dental, and vision benefits • 401(k) • Paid time off • Generous PTO policy • Regular team happy hours and activities • Remote work flexibility • Competitive salary • Stock options • Supportive team environment