Implementation Manager

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12twenty

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

☁️ SaaS

📚 Education

🎯 Recruiter

SaaS • Education • Recruitment

12twenty is a data-driven, university-first career services and recruiting SaaS platform that connects universities, students and alumni with employers to streamline early-career hiring and career support. It offers modular products for university career centers, alumni relations, institutional research, and employers — including outcome data analytics, experiential learning management, employer relationship management, talent acquisition, virtual events, and recruiting intelligence — to improve student engagement, track outcomes, and source diverse early-career talent.

📋 Description

• Lead the customer implementation process from contract signature through full adoption and handoff to Customer Success • Manage 30–40 concurrent implementation projects involving multiple stakeholders and varying timelines • Design, deliver, and adjust project plans and milestone schedules throughout multi-month onboarding • Conduct live training sessions, working sessions, and executive-level updates via video conference • Guide customers through complex technical rollouts, ensuring platform understanding and operational readiness • Serve as the primary point of contact during implementation • Collaborate with Product, Support, and Customer Success teams • Gather feedback, identify risks, and proactively address blockers • Take ownership of Alpha or strategic accounts after demonstrating mastery of the platform and process • Deliver a customer-first implementation experience

🎯 Requirements

• 3–5 years of experience in SaaS onboarding, implementation, or project management • Proven ability to manage multiple, multi-month implementation projects with mid-market or Fortune 100 clients • Experience with cloud-based platforms and ability to quickly learn complex software ecosystems • Strong communication skills across Zoom, Slack, Salesforce, and other channels • Ability to manage complex personalities and drive accountability without direct authority • High emotional intelligence, professional resilience, and a go-getter mindset • Exceptional organizational and project management skills • Ability to set goals, manage deadlines, and work with minimal direction • Experience working autonomously in a remote environment • Bonus: Platform implementation experience with ERP, HCM, or CRM systems such as NetSuite or Workday • Bonus: Change management or stakeholder communication frameworks • Bonus: Technical familiarity with APIs, SSO, integrations, and basic configuration • Bonus: Advanced Excel or project planning tools such as Asana, Jira, or Smartsheet

🏖️ Benefits

• Medical, dental, and vision benefits • 401(k) • Paid time off • Generous PTO policy • Regular team happy hours and activities • Remote work flexibility • Equity for US employees • Stock options • Competitive salary