Product Implementation Manager, iQueue for Inpatient Flow

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LeanTaaS

201 - 500 employees

Founded 2015

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 $130M Series D on 2020-12

Healthcare • Consulting • Logistics

LeanTaaS is a company that helps hospitals and ambulatory service providers optimize their capacity and operations through AI, machine learning, and predictive analytics. By leveraging these technologies, LeanTaaS enables healthcare organizations to maximize capacity, improve ROI, and enhance patient experience without needing more capital or staff. Their solutions focus on areas such as operating rooms, infusion centers, and inpatient flow, aiming to streamline patient throughput, optimize staff utilization, and reduce staff burnout. The company also offers 'Transformation as a Service' to ensure successful implementation and change management within healthcare settings. Their iQueue solution suite is cloud-based, providing real-time insights and forecasting tools to improve scheduling, capacity management, and decision-making, ultimately benefiting patients, providers, and the healthcare system's bottom line.

📋 Description

• Lead customer implementations of Patient Throughput, Clinical Staffing, or both from kickoff and discovery through data acquisition, solution design, product configuration, validation, and rollout • Partner with Customer Success team members to design and configure products and workflows accurately and optimally • Conduct discovery and design sessions with clinical and operational stakeholders • Communicate technical requirements and coordinate required security and other audits with customer IT and operational teams • Design and execute unit and user acceptance test scenarios to validate system functionality, data accuracy, and workflow configurations before go-live • Navigate complex database structures to troubleshoot data issues and support technical requirements gathering • Collaborate with the Project Manager on status reporting and proactive communication • Continually evaluate and improve implementation processes, outcomes, documentation, and collateral • Travel up to 25-50% to customer sites

🎯 Requirements

• Bachelor's degree or equivalent years of related experience • At least 2 years of professional experience in a client- or customer-facing role such as management consulting, customer success, or implementation management • At least 3 years of experience in a quantitative and data-intensive role • Experience with healthcare IT systems, including EHR data structures, HL7 messaging standards, and healthcare interoperability frameworks • Experience working with cross-functional teams across product, engineering, and clinical functions • Excellent communication, facilitation, and stakeholder management skills • Strong familiarity with project management tools and best practices • Willingness to travel up to 25-50% • Candidates must be legally authorized to work in the United States • Visa sponsorship is not available for this position • Bonus qualifications: enterprise software experience; process improvement experience and Lean or Six Sigma training; graduate degree such as MS, MHA, or MBA

🏖️ Benefits

• Competitive compensation package including target bonus and stock options • 401(k) Match • Comprehensive healthcare benefits • Generous Paid Time Off • Parental Leave • Monthly reimbursement for Skill Building • Monthly reimbursement for Wellness, Transportation, and/or Home Office • Education Reimbursement for select courses/programs • Option to work regularly or occasionally from an office

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