Implementation Consultant

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🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

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Irth Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1995

☁️ SaaS

⚡ Energy

📡 Telecommunications

💰 Private Equity Round on 2015-07

SaaS • Energy • Telecommunications

Irth Solutions is a market-leading provider of a SaaS platform focused on enhancing resilience and reducing risk in the management of critical network infrastructure. Their solutions are trusted by energy, utility, and telecom companies across the U. S. and Canada, offering capabilities in damage prevention, training, asset inspections, land management, and 811 ticket management. By leveraging business intelligence, analytics, and geospatial data, Irth Solutions provides comprehensive situational awareness to proactively manage and mitigate risks in network infrastructure. The acquisition of OneBridge Solutions enhances their asset performance management offerings.

📋 Description

• Lead end-to-end SaaS implementations for clients • Gather business requirements and translate current-state processes into future-state processes within Irth's products • Identify process gaps, configuration needs, and product enhancement opportunities • Build and maintain client relationships and serve as the primary Subject Matter Expert for assigned projects • Customize and configure software systems according to client requirements • Guide clients through configuration using a Train-the-Trainer approach • Demonstrate system functionality and provide implementation guidance • Troubleshoot implementation issues and coordinate with internal technical teams • Partner with Project Managers to plan, execute, monitor, and report on implementation initiatives • Track project progress, milestones, risks, issues, and deliverables • Coordinate client enhancement requests with product and development teams • Communicate development timelines, ETAs, and changes to stakeholders • Ensure requirements and user stories are reflected in technical designs and development sprints • Document requirements through SOWs, process-flow diagrams, wireframes, flowcharts, and configuration documentation • Coordinate User Acceptance Testing, issue tracking, and client sign-off • Provide ongoing implementation support and identify process-improvement opportunities

🎯 Requirements

• Strong independent decision-making, organizational, planning, and problem-solving skills • Strong technical acumen and understanding of software development practices, processes, and procedures • Ability to identify process, product, and operational improvement opportunities • Commercial awareness and business acumen • Excellent written and verbal communication skills • Strong organizational and time-management skills with ability to manage multiple priorities • Ability to define and communicate technical changes and requirements to development and technical teams • Minimum 3 years of relevant professional experience, or 5–7 years of relevant experience in lieu of a degree • Demonstrated experience working directly with customers in software implementation or delivery roles • Ability to learn new concepts, technologies, and software products quickly • Ability to build and maintain effective relationships with clients, internal teams, and cross-functional stakeholders • Bachelor's or master's degree in computer science, Software Engineering, Information Technology, or a related field, or equivalent professional experience in lieu of a degree • Ability to work during U.S. Eastern Time business hours daily

🏖️ Benefits

• Competitive salary with opportunities for professional growth • Medical, dental, and vision insurance options • 401(k) retirement plan with company matching • Flexible Paid Time Off (PTO) policy plus company-paid holidays • Life insurance and additional employee benefits • Pet insurance options • Employee discounts and perks programs • One-time work-from-home stipend • Team events and activities, including monthly company lunches, volunteer opportunities, and quarterly team gatherings • Collaborative and supportive work environment