Implementation Specialist

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Texture

WebsiteLinkedInAll Job Openings

1 - 10 employees

⚡ Energy

🏢 Enterprise

☁️ SaaS

Energy • Enterprise • SaaS

Texture is a technology company focused on providing a cloud platform tailored for the distributed energy sector. The platform aims to eliminate data and process silos within organizations, enhancing collaboration and maximizing impact. Texture offers capabilities including data aggregation and access, AI-driven insights, relationship management, grid services enablement, and network monitoring and diagnostics. With a focus on democratizing access to energy data, the company supports integration with various devices such as EVs, chargers, batteries, inverters, and more. Texture's developer-oriented architecture ensures ease of use and integration through REST APIs and SDKs, and provides comprehensive solutions to optimize performance and enable strategic partnerships in the energy industry.

📋 Description

• Execute end-to-end onboarding for new customers using defined frameworks and playbooks. • Support customer configuration, setup, and training to enable early product adoption. • Track onboarding progress, milestones, and readiness using internal tools. • Identify risks or blockers early and escalate appropriately. • Ensure clean handoff to Commercial or Account teams once onboarding is complete. • Serve as the day-to-day delivery contact during the onboarding window. • Respond to customer questions related to setup, configuration, and product usage. • Coordinate with Engineering and Product to resolve onboarding-related issues. • Follow established communication standards and delivery rhythms. • Capture customer feedback, usability issues, and defects encountered during onboarding and early adoption. • Log bugs and delivery issues with clear reproduction steps, customer context, and observed impact. • Follow defined triage and escalation paths to Engineering and Delivery leadership. • Communicate issue status and next steps to customers during the onboarding window. • Contribute to onboarding documentation, guides, and templates. • Help improve onboarding workflows, checklists, and internal tools. • Capture delivery insights and customer feedback for leadership review.

🎯 Requirements

• 3–5 years of experience in implementation, onboarding, customer support, or delivery roles. • Strong organizational skills and attention to detail. • Clear written and verbal communication skills. • Comfort working with customers and internal teams in a fast-paced environment. • Ability to follow structured processes while adapting to customer needs. • Experience with SaaS tools, CRMs, or project tracking tools is a plus. • Energy experience preferred but not required. • Experience working with technical teams and Scrum framework. • SaaS or technical product exposure preferred but not required. • Must currently be authorized to work in the United States.

🏖️ Benefits

• Sponsored Team Lunches: Twice-monthly company-sponsored lunches tied to team demo days. • Flexible Time Off: Flexible paid time off with a minimum of 20 days encouraged annually. • Parental Leave: 12 weeks of paid parental leave. • Bereavement Leave: Up to 2 weeks of paid bereavement leave. • Health Coverage: Medical, dental, and vision insurance fully covered for employees and their families (employees contribute $1/month). • Income Protection: Company-provided life insurance, short-term disability, and long-term disability coverage. • Pre-Tax Benefits: Access to FSA, HSA, commuter benefits, and dependent care savings. • Well-Being & Mental Health Support: A comprehensive suite of benefits supporting physical health, mental health, family planning, financial wellness, and pet wellness. • Retirement: 401(k) plan through Betterment.