Senior Professional Services Engineer – Implementation and Onboarding

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Cortex by Palo Alto Networks

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2005

🔒 Cybersecurity

🤖 Artificial Intelligence

Cybersecurity • Artificial Intelligence • Software

Cortex by Palo Alto Networks is an AI-powered cybersecurity platform designed to enhance real-time security operations across the enterprise and cloud environments. It provides a comprehensive suite of solutions including threat detection, incident response, and security automation to protect organizations from sophisticated cyber threats and streamline security management. The platform emphasizes proactive security measures and integrates seamlessly with various systems, supporting businesses in managing their cybersecurity posture effectively.

📋 Description

• Act as a hands-on technical consultant, owning customer engagements end to end from kickoff through delivery and handover • Lead delivery of Cortex Onboarding & Implementation packages through structured enablement workshops and tailored customer engagements • Serve as the main technical point of contact during implementation to troubleshoot issues, investigate bugs, and raise product feedback • Advise customers on design and implementation decisions • Design, configure, and troubleshoot Cortex features and integrations across the engineering toolchain • Implement data modeling strategies within Cortex, including entities, relationships, and ownership • Create and communicate architecture diagrams for Cortex setups and ingestion pipelines • Guide customers on data ingestion automation, ownership, reporting, and orchestration approaches such as GitHub Actions and Argo • Create customer-facing learning guides, walkthroughs, and best-practice documentation • Plan and facilitate enablement workshops for engineering, platform, product, and leadership audiences • Contribute internal content on advanced technical use cases and implementation patterns • Collaborate with engineers, platform teams, Product Managers, Engineering Leadership, and CTOs

🎯 Requirements

• Experience in customer-facing technical roles, such as Professional Services, Technical Consulting, Solutions Architecture, Platform Engineering with customer exposure, or similar • Hands-on experience integrating SaaS tools via APIs, webhooks, and ingestion pipelines • Familiarity with modern engineering ecosystems, including CI/CD, GitHub/GitLab, cloud providers, observability, and incident management • Comfortable working with JSON and YAML • Python, SQL, and scripting are a plus • Typically based anywhere in the US

🏖️ Benefits

• Competitive Equity Package • National medical, dental & vision insurance (we cover 100% for employees!) • Unlimited PTO & flexible working hours • 401k plan • Gender-neutral parental leave • $1000 yearly Learning & Development stipend • $400 monthly perks stipend (use it on anything) • Pet Insurance