Senior Implementation Specialist

🕒 August 11

🇺🇸 United States – Remote

💵 $95k - $107.5k / year

⏰ Full Time

🟠 Senior

🛠️ Implementation Specialist

👻 Ghost score 14%

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Karbon

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🏢 Enterprise

🤝 B2B

💰 $66M Series B on 2022-02

SaaS • Enterprise • B2B

Karbon is a leading collaborative practice management platform designed specifically for accounting firms. It enhances visibility and control over firm operations, automates tasks, and standardizes processes to increase efficiency and productivity. Karbon integrates artificial intelligence to automate tasks, speeding up workflows and strengthening team collaboration. It offers features such as team collaboration, workflow automation, project management, and email management, along with client and document management solutions. The platform serves small to large firms and enterprises, including private equity and M&A, providing enterprise-grade security, a client portal, eSignatures, and integrations with popular apps. Karbon aims to unite accounting teams in a single platform, improving collaboration and operational efficiency. Designed to save resources and time, the software claims to save every employee an average of 18. 5 hours per week, according to customer surveys. With a focus on automation, connectivity, and control, Karbon consistently ranks as a leader in accounting practice management software.

📋 Description

• Own the customer implementation journey for enterprise accounts by building project plans, tracking milestones, and ensuring deliverables are completed on time • Partner with executive sponsors, firm administrators, and end users to align priorities, clarify responsibilities, and drive accountability • Lead kickoff meetings, consultative process reviews, configuration workshops, and tailored training sessions • Advise customers on workflow design, firm operations, and change management best practices • Help firms prepare teams for new processes, encourage adoption, and manage resistance • Support data imports and ensure data integrity using Excel and other tools • Identify early warning signs of delays or adoption issues and proactively mitigate risks • Collaborate with Sales, Customer Success, Product, and Support teams on customer handoffs and feedback • Drive measurable customer outcomes and ROI for long-term success on the Karbon platform • Use AI tools, including ChatGPT licenses and AI-driven workflow automations, for project planning, customer communications, and process optimization

🎯 Requirements

• 3–5+ years of experience in B2B SaaS implementations • 2+ years of end-to-end technical implementation experience • Experience in project management and managing multiple customer projects simultaneously • Customer-facing experience facilitating workshops and executive-level conversations • Excellent communication and presentation skills • Ability to translate technical concepts into clear, actionable steps • Consultative approach with ability to challenge firms to rethink processes • Strong attention to detail, accuracy, and follow-through • Comfort working with data and systems to maintain integrity during migrations and configuration • Resilience and adaptability in dynamic environments • Ability to work remotely and manage time independently

🏖️ Benefits

• Paid Flexible Time Off with an encouraged 3 weeks use per year • Company paid medical for you and eligible spouse/partner and dependents • Company paid dental and vision for you and eligible spouse/partner and dependents • Fully company funded short and long term disability • Fully company paid life insurance • 401(k) with company matching • Flexible Spending Account • Up to 8 weeks paid parental leave • Work-from-home stipend • Experienced, high-performing team • Collaborative, team-oriented culture that embraces diversity, invests in development and provides consistent feedback • Opportunities for global experience across the USA, Australia, New Zealand, UK, Canada and the Philippines • Promotion opportunities for high performers