Team Manager, Sales Engineering – eProcurement Solutions

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🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💸 Sales Engineer

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Staples Promotional Products

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛍️ eCommerce

🛒 Retail

🤝 B2B

eCommerce • Retail • B2B

Staples Promotional Products is a company that specializes in providing customized promotional merchandise to enhance brand identity and marketing efforts. They offer a wide range of products, including custom apparel, drinkware, electronics, bags, office essentials, and more. By helping businesses to personalize items such as apparel and tech accessories, Staples Promotional Products enables organizations to create a strong brand presence and foster customer engagement. With their 24-hour production service, they cater to urgent promotional needs and focus on quality, upfront pricing, and customer satisfaction. Staples Promotional Products aims to build brand love and deliver effective promotional solutions to businesses globally.

📋 Description

• Lead, coach, and develop a team responsible for onboarding complex, enterprise, and strategic customers • Oversee end-to-end onboarding projects to ensure a positive, consistent customer experience • Partner closely with Sales leaders and Business Development teams • Manage team workload, priorities, and metrics • Act as escalation point for complex customer issues • Lead change management within go-to-market models • Use data to identify trends, coaching, and process improvements • Design scalable onboarding solutions • Balance customer satisfaction with operational efficiency

🎯 Requirements

• 4+ years in management or project management • Proven leadership and coaching skills • Experience leading onboarding or customer success programs • Proficiency in Microsoft Outlook, Excel, and Word • Experience using performance metrics • Ability to travel as needed • Bachelor’s degree (preferred) • Experience with enterprise or mid-market customers (preferred) • Background in Sales or Customer Success (preferred) • Knowledge of set up systems, Sunrise, third party punchouts, and test environments (preferred) • Understanding of procurement and integration standards including: cXML, EDI, OCI, Purchase Orders (PO), Purchase Order Responses (POR), Advanced Ship Notices (ASN), and e-invoicing (preferred).

🏖️ Benefits

• Inclusive culture with associate-led Business Resource Groups • Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!