Account Manager

🔥 9 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

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STARLIMS

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1986

🍽️ Food & Beverage

📦 Logistics

🏭 Manufacturing

Food & Beverage • Logistics • Manufacturing

STARLIMS is a leading provider of laboratory information management systems (LIMS) and informatics solutions, serving various sectors including life sciences, consumer goods, and public health. With over 1,100 customers across more than 85 countries, STARLIMS simplifies laboratory operations, enhances efficiency, and improves data integrity through its comprehensive platforms. The company has been delivering innovative solutions since its inception in 1986, helping laboratories optimize their R&D and quality control processes.

📋 Description

• Serve as the primary commercial contact for named customer accounts and own the overall customer experience • Secure customer retention and negotiate long-term contracts and renewals • Monitor customer satisfaction and act early on account-risk signals • Improve portfolio profitability and build customer loyalty • Investigate customer business environments, goals, objectives, strategies, stakeholders, decision makers, and influencers • Develop strategic account plans to close deals and achieve sales goals • Analyze market trends and external factors affecting customers and adjust account strategies • Identify additional business opportunities and maintain a qualified sales funnel • Drive profitable revenue and close renewals and new business within named accounts • Design and deliver customer-tailored solutions • Respond to RFIs and RFPs • Own pipeline and forecast end to end with accurate CRM hygiene • Collaborate with sales specialists on product presentations and technical demonstrations • Partner with Customer Success on account health, usage trends, and satisfaction • Work with Finance and Deal Desk on pricing, packaging, and contract structuring • Provide account insights and market feedback to the Director for team playbooks and territory strategy

🎯 Requirements

• Account management experience in a software selling context, with a track record of owning named accounts and carrying a number • ERP, SaaS, or CRM selling experience • Demonstrated ability to retain and grow revenue within an existing customer base, including negotiating renewals and long-term contracts • Strong commercial instincts and sales process discipline, able to run a structured sales process, build a business case, negotiate, and close • Excellent communication skills across technical and business audiences, able to speak credibly to both a lab director and an IT or procurement stakeholder in the same deal cycle • Ability to build multi-threaded relationships and preserve them over time, using those relationships to protect base business and win new work • Proficiency with CRM tools (e.g., Salesforce) and rigor around pipeline, forecasting, and account documentation • High level of integrity and follow-through, presenting information completely and accurately to internal and external audiences alike • Bachelor's degree in a science, IT, or business subject • Preferred: Experience selling into life sciences, diagnostics, manufacturing, or public health lab environments • Preferred: Experience with LIMS, ELN, SDMS, QMS, or other regulatory or scientific informatics software • Preferred: Laboratory or science-based industry background • Preferred: Experience navigating a perpetual-to-subscription or on-prem-to-cloud commercial transition with customers

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