Renewals Analyst

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StarRez, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

🏠 Real Estate

💰 Private Equity Round on 2022-01

SaaS • Real Estate

StarRez, Inc. is a comprehensive resident and property management software provider designed to help create thriving residential communities. The company offers a range of solutions tailored for various types of accommodation including higher education, student property management, build-to-rent, co-living, multi-family housing, staff housing, and boarding schools. StarRez provides features such as powerful reporting and analytics, security-focused solutions, roommate matching, communication tools, automated billing, and community engagement programs. They are committed to enhancing the resident experience with scalable, flexible, and secure management solutions.

📋 Description

• Manage the end-to-end renewal process for assigned customer accounts • Partner with Customer Success Managers and Account Executives to deliver a timely customer experience • Negotiate customer renewal terms and position pricing updates, packages, and commercial options • Prepare renewal proposals, amendments, and contracts • Support migration from legacy plans to current packaging and licensing models • Identify complex or at-risk renewal scenarios and coordinate internal stakeholders • Maintain renewal forecasts, account details, notes, and contact records in Salesforce • Provide regular reporting and insights to management • Analyze customer and renewal data using Salesforce, business intelligence tools, and financial information • Identify trends and continuously improve the renewal experience • Report to the VP, Renewals

🎯 Requirements

• 2+ years of experience in renewals, sales, account management, customer success, or a related customer-facing commercial role • Experience working with a CRM and maintaining accurate customer, opportunity, or account data • Strong customer-facing communication skills for discussing pricing, contracts, renewal terms, and commercial considerations • Strong organizational and prioritization skills to manage a high volume of accounts and meet routine and time-sensitive deadlines • Ability to build effective relationships and collaborate across Customer Success, Sales, and other cross-functional teams • Ability to work independently while contributing effectively within a team • Strong business acumen, attention to detail, and problem-solving skills • Preferred: Experience using Salesforce • Preferred: Experience negotiating with customers and procurement teams • Preferred: Experience managing customer quotes, contracts, amendments, and commercial terms • Preferred: Experience analyzing customer financial, renewal, or revenue data using business intelligence tools • Preferred: Demonstrated curiosity and initiative to identify process improvements and take ownership of new projects

🏖️ Benefits

• Full benefits including health care • Paid time off • Life insurance • 401k plan with company match • Supportive team environment with learning and development opportunities • Diverse, safe, and welcoming work environment • Remote work arrangement