Technical Support Representative

🔥 3 hours ago

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StarRez, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

🏠 Real Estate

💰 Private Equity Round on 2022-01

SaaS • Real Estate

StarRez, Inc. is a comprehensive resident and property management software provider designed to help create thriving residential communities. The company offers a range of solutions tailored for various types of accommodation including higher education, student property management, build-to-rent, co-living, multi-family housing, staff housing, and boarding schools. StarRez provides features such as powerful reporting and analytics, security-focused solutions, roommate matching, communication tools, automated billing, and community engagement programs. They are committed to enhancing the resident experience with scalable, flexible, and secure management solutions.

📋 Description

• Deliver exceptional customer support and technical issue resolution via phone, email, and chat • Manage customer inquiries and escalations through successful resolution, including internal, external, and executive escalations • Meet established performance objectives related to call quality, customer satisfaction, and case handling • Utilize critical thinking and problem-solving skills to analyze issues and provide effective solutions • Communicate proactively with customers by setting expectations and providing timely follow-up • Partner cross-functionally with colleagues to resolve client issues efficiently and effectively • Facilitate screen-sharing and remote troubleshooting sessions to assist customers with product-related concerns • Support additional projects and responsibilities as needed based on business priorities

🎯 Requirements

• 1+ years of customer service experience, preferably in a call center, software support, or technical support environment • High School Diploma or GED • Strong verbal and written communication skills • Ability to manage multiple customer interactions in a fast-paced environment • Strong troubleshooting, analytical, and problem-solving abilities

🏖️ Benefits

• Full benefits including health care • Paid time off • Life insurance • 401k plan with company match for eligible team members