Sustainment Training Analyst

Job not on LinkedIn

🔥 17 minutes ago

⚔️ Virginia – Remote

infoinfo

💵 $72.5k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

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Logo of SteerBridge

SteerBridge

51 - 200 employees

Founded 2011

💼 Consulting

🏗️ Construction

🎖️ Defense

Consulting • Construction • Defense

SteerBridge is a service firm that combines technology, program management, and construction & facilities expertise to deliver IT modernization, software engineering, data analytics, and project oversight for government and commercial clients. A certified SDVOSB, the company focuses on digital transformation for government and military sectors, builds revenue-driving HubSpot systems for growing organizations, and provides construction and facilities management services leveraging domain experience and industry partnerships.

📋 Description

• Coordinate with VA stakeholders, EHR vendor training teams, site leads, and program partners to transition deployment training into sustainable post-implementation operations • Track sustainment training readiness, assignments, completions, open issues, risks, and action items; identify gaps and follow through on resolution • Prepare weekly status reports, PMO updates, leadership briefings, PowerPoint presentations, meeting materials, and client-facing communications • Facilitate stakeholder meetings, document decisions and action items, and communicate progress, dependencies, and risks to program leadership • Coordinate updates to training materials and communications associated with EHR software releases, workflow changes, and program priorities • Support development and maintenance of SOPs, process documentation, training guidance, and transition or handoff materials • Collect, validate, analyze, and present training metrics and program status to support operational decisions and continuous improvement • Triage and track training-related inquiries, incidents, and ad hoc requests using ServiceNow or comparable tools where applicable • Assist program leadership with information and materials for VA client requests and authorized external inquiries • Incorporate stakeholder feedback, manage competing deadlines, and maintain proactive communication with a distributed team

🎯 Requirements

• Bachelor’s degree in business, education, information systems, healthcare administration, or a related field, or equivalent relevant professional experience • 3+ years of experience in training operations, IT program coordination, software implementation support, or a related analyst role • Experience preparing professional PowerPoint presentations, concise status reports, executive-ready summaries, and detailed written documentation • Experience tracking project activities, action items, risks, issues, and performance metrics • Ability to coordinate with government or enterprise clients, vendors, program managers, and cross-functional teams in a remote environment • Working knowledge of training delivery, adult learning principles, training documentation, and ongoing user support for enterprise systems • Proficiency with Microsoft 365 tools, including PowerPoint, Excel, Word, Outlook, and Teams • Strong written and verbal communication, organization, analytical problem-solving, and ability to incorporate feedback constructively • Experience with issue-tracking, ticketing, or service-management systems such as ServiceNow, or comparable tools • Preferred: Experience supporting VA EHR Modernization, healthcare IT, electronic health record systems, or federal health programs • Preferred: Experience supporting post-go-live training, sustainment transitions, organizational change management, or enterprise software releases • Preferred: Background in federal consulting, PMO reporting, government stakeholder engagement, or large-scale technology modernization • Preferred: Experience developing job aids, quick reference guides, SOPs, training plans, or other instructional support materials • Preferred: Familiarity with learning management systems, training metrics, curriculum updates, and continuous improvement practices • Preferred: Experience coordinating with software vendors, site-level implementation teams, and geographically distributed end users

🏖️ Benefits

• Health and life insurance • Paid time off • Paid holidays • Disability coverage • Retirement savings • Professional development opportunities

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