Intake Coordinator

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Stella Mental Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

💼 Consulting

🏥 Healthcare

🧘 Wellness

💰 $5M Corporate Round - Stella Mental Health on 2025-06

Consulting • Healthcare • Wellness

Stella Mental Health is a multi-location psychiatry practice specializing in evidence-based and interventional mental health care for conditions such as treatment-resistant depression, anxiety, OCD, and PTSD. The clinic offers advanced treatments including Spravato (esketamine), ketamine therapy, transcranial magnetic stimulation (TMS), stellate ganglion block (SGB), medication management, and various therapy programs (including virtual IOP), and coordinates insurance, financing, and provider referrals to support patient access and continuity of care.

📋 Description

• Serve as the first point of contact for patients and create a welcoming introduction to care • Answer patient questions and educate patients on treatments, programs, next steps, and clinic expectations • Schedule appointments across multiple clinics and providers • Verify insurance eligibility and explain coverage and financial considerations • Provide appointment preparation instructions, consent information, and orientation to policies • Manage referrals, care transitions, and follow-up communications • Respond to patient inquiries by phone, email, and voicemail • Maintain confidentiality of patient health and financial information in compliance with HIPAA • Maintain accurate and complete patient data in EMR and CRM systems • Support schedule management by minimizing appointment gaps • Assist with referral processing, document management, and administrative tasks • Follow authorization, payment, and documentation procedures to support billing accuracy • Participate in team meetings, daily huddles, required trainings, and process improvement initiatives • Collaborate with clinic providers, administrative staff, and TCC teammates

🎯 Requirements

• High school diploma or equivalent • 1–3 years of experience in a healthcare, call center, or patient access environment • At least 1 year of healthcare, call center, or patient access experience • At least 1 year of insurance verification or scheduling experience • Proven ability to manage high call volume while maintaining service quality under pressure • Excellent communication, empathy, and organizational skills • Experience with EMR systems, insurance verification, and scheduling workflows • Strong attention to detail and ability to follow established procedures accurately • Familiarity with CRM systems and HIPAA compliance standards preferred • Associate's or Bachelor's degree in Healthcare Administration or related field preferred • Behavioral health or integrated care experience preferred • Bilingual English/Spanish preferred • Availability Monday through Friday, 9:00 AM–5:30 PM CT

🏖️ Benefits

• 401(k) matching • Dental insurance • Health insurance • Paid time off, including your birthday off • Vision insurance • Paid Parental Leave • Supportive and collaborative work environment • Mission-driven organization that makes a positive impact on people's lives