Provider Relations Specialist

🔥 43 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 10%

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Step Up For Students

WebsiteLinkedInAll Job Openings

201 - 500 employees

📚 Education

🤲 Charity

Education • Charity

Step Up For Students is a Florida-based non-profit organization that administers education scholarship programs and related services to empower families to access personalized K–12 learning options. It manages multiple scholarship programs (e. g. , Florida Tax Credit Scholarship, Family Empowerment/PEP, Hope Scholarship, Reading Scholarship, New Worlds Scholarship), supports students with unique abilities, funds private school tuition, tutoring, therapy, transportation stipends, and partners with schools and providers. The organization also operates NextSteps, a news and commentary platform about education choice, solicits donations (including Florida tax-credit donations and other giving vehicles), publishes research and reports, and provides resources and portals for parents, schools, and providers. Step Up reports having funded 1M+ scholarships, uses 98. 9% of funds for scholarships, and has operated for 20+ years.

📋 Description

• Ensure providers are compliant and approved with the appropriate agencies for participation with all scholarship programs • Sustain a strong culture of service • Assist with onboarding all providers • Support partner schools as they enroll Step Up students • Research payment and invoice inquiries • Navigate application seasons and interface with outward-facing departments • Support partner agencies, including the Department of Education, as needed • Develop and maintain key internal and external working relationships • Support and assist other team members • Conduct outbound call projects as needed • Participate in regular coaching and feedback sessions with the supervisor • Understand call center metrics and industry standards • Assist with special projects, including AUP, as needed • Perform occasional school visits or community outreach events • Maintain the integrity, accuracy, and confidentiality of sensitive program data • Identify continuous improvement opportunities and promote best practices • Report directly to the Manager, Provider Relations

🎯 Requirements

• Demonstrated success and a proven track record in professional/life experience in specific job functions, projects, or industries • Military service can substitute for professional experience and/or formal education requirements • High-school degree; college degree preferred although not required • Ability to work cross-functionally • 2 years’ experience in an office setting preferred • 2 or more years of customer service experience • Strong customer service and relationship-building skills • Attention to detail with experience maintaining accurate and confidential data • Ability to adapt, prioritize tasks, and solve problems in a fast-paced environment • Computer literacy, including strong use of Word, Outlook, Excel and PowerPoint • Excellent written and verbal skills • Strong prioritization and organizational skills • Valid driver’s license and proof of insurance may be required, depending on role responsibilities • Must be able to lift up to fifteen (15) pounds

🏖️ Benefits

• Medical, dental, and vision coverage • HSA, FSA, and Lifestyle Spending Accounts • 401(k) with company match • 14 paid holidays • Care and Parental Leave • Flexible Leave policy • Remote work options • Mentorship programs • Management training • Professional development opportunities • Dedicated coaching team • Employee-led committees • Award-winning culture and workplace recognition