Associate Director – Technical Producer

🔥 1 minute ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

⏰ Full Time

🟠 Senior

🍿 Producer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 13%

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Stitch

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Stitch is a specialized consultancy for marketing teams that utilize Braze, a leading customer engagement platform. The company provides comprehensive support in implementing, migrating, and optimizing marketing strategies using Braze, acting as an integral extension of clients' teams. Stitch prides itself on deep expertise in the martech landscape and collaborates with marketers to enhance their customer engagement programs, unlocking the potential for creative and data-driven marketing initiatives. As a trusted partner, Stitch focuses on helping businesses harness the full potential of Braze for transformative customer interactions.

📋 Description

• Lead, manage, coach, and develop a team of Technical Producers • Set expectations, provide feedback, and build team skills • Keep utilization, quality, and delivery on track • Shape employee experience, culture, and connection • Own onboarding, ramp plans, and enablement for new Technical Producers • Partner with Delivery leadership, Operations, and Talent on staffing, resourcing, hiring profiles, and interviews • Guide complex Braze implementations, including gamification, custom preference centers, advanced Canvas, and API-triggered messaging • Define solution patterns, rendering standards, QA standards, and development frameworks • Build reusable assets and scalable methodologies • Ensure design reviews and key quality processes occur consistently • Provide technical leadership in Liquid, HTML/CSS, JavaScript, the Braze API, workspace administration, and webhooks • Champion responsible and effective use of AI tools such as Cursor • Lead escalations for complex or at-risk accounts • Own executive-level client relationships and present to C-suite stakeholders • Drive long-term client relationships and account growth • Ensure production of solution designs, technical requirements, QA standards, and audience-adapted deliverables • Manage personal time to meet billable targets while leading the team • Travel occasionally, up to 20%, for client meetings, workshops, and onsite engagements • Perform other duties as assigned

🎯 Requirements

• 7–10 years of hands-on experience with marketing technology and customer engagement implementations • 5+ years in consulting, with proven success driving high-impact work for enterprise-level clients • 2+ years of direct people leadership experience • Experience leading teams of 6–8 direct reports or more • Demonstrated ability to build and sustain high-performance teams by setting clear expectations, coaching for growth, and ensuring excellent delivery • Expert-level HTML, CSS, and Liquid, plus working JavaScript knowledge • Deep experience with marketing automation or customer engagement platforms, including advanced features such as gamification, API integrations, and custom preference centers • Preferred: strong understanding of Braze Canvas, the Braze API, workspace administration, and data troubleshooting for messaging • Executive presence and client-facing experience within an agency or consultancy • Track record of facilitating cross-functional war rooms for high-risk issues • Deep, everyday experience with AI code editors such as Cursor, and ability to lead a team in adopting them • Bonus: Excellent email creation using Braze’s Drag and Drop Editor • Occasional travel, up to 20%, for client meetings, workshops, and onsite engagements • Must have legal authorization to work in the United States or Canada without employer sponsorship, now and in the future

🏖️ Benefits

• Medical, dental, vision, and life insurance • 401k with company match • Flexible PTO policy • Monthly tech stipend • Paid parental leave • In-person onboarding experience at our HQ in Indianapolis, Indiana • Mental well-being support

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