Account Manager, Data Sales

Job not on LinkedIn

🔥 0 minutes ago

🌐 United States, India – Remote

🇺🇸 United States – Remote 🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Stocktwits

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

💸 Finance

📱 Media

🌍 Social Impact

💰 $30M Series B on 2021-12

Finance • Media • Social Impact

Stocktwits is an online platform that provides real-time conversations and investor sentiment about stocks and other financial assets. It facilitates discussions about market trends, price predictions, and allows users to customize watchlists, but it does not offer direct investment advice or act as a broker-dealer or investment adviser. The platform aims to aggregate user-generated insights and news to help individual investors make informed decisions. Stocktwits is designed as a social network for investors, providing forums and news tailored to the interests of its users.

📋 Description

• Own the day-to-day success of Stocktwits data customers. • Serve as the primary post-sale operational contact for enterprise, institutional, and research clients using Stocktwits data products. • Manage onboarding, data access, trials, ongoing support, customer requests, and customer relationships. • Understand customer use cases, contract scope, stakeholders, and success criteria. • Maintain customer communication and surface risks, concerns, and expansion opportunities. • Coordinate internal escalations and keep customers informed until issues are resolved. • Monitor data feeds, APIs, and deliveries for uptime, gaps, delays, or unexpected behavior. • Establish dashboards, alerts, and operating procedures for early problem identification. • Work with Engineering and Data teams to investigate and resolve technical issues. • Own incident communication and maintain records of problems, resolutions, and follow-up actions. • Build customer-facing documentation and internal troubleshooting playbooks. • Coordinate paid trials, order forms, data access, usage terms, and conversion follow-ups. • Maintain renewal dates, notice periods, pricing changes, and contractual commitments. • Support renewals, amendments, annual price increases, and account expansions. • Ensure customer requests and proposed use cases align with contractual permissions. • Coordinate with Finance and Legal on new terms, amendments, or usage rights. • Translate customer feedback and commercial requests into product and data requirements. • Help identify, validate, and launch monetizable datasets and AI-enhanced data products. • Coordinate pilots with prospective customers and collect structured feedback. • Assess recurring requests for broader product opportunities. • Support sales materials, product documentation, and use-case descriptions. • Maintain account plans, contact records, support history, contract status, and revenue opportunities. • Produce a weekly view of account health, feed performance, renewals, risks, and next actions. • Create repeatable workflows for routine execution. • Support the Head of Growth and Data Sales lead with customer preparation, follow-ups, and execution. • Report to the Head of Growth and work closely with Data Sales, Engineering, Product, Finance, and Legal.

🎯 Requirements

• 3–7 years of experience in B2B account or product management, customer success, data partnerships, or a related role. • Experience supporting enterprise customers using APIs, data feeds, analytics products, or other technical services. • Enough technical fluency to understand data-delivery workflows, investigate issues, and communicate effectively with engineers. • Experience managing trials, renewals, order forms, pricing discussions, and contractual commitments. • Excellent written communication and the ability to explain technical issues clearly to customers. • Strong organizational skills and close attention to operational and contractual details. • A proactive, ownership-oriented working style; you identify problems and drive them through resolution. • Comfort working across time zones and in a fast-moving environment with evolving processes. • Preferred: Experience with financial data, market data, alternative data, fintech, or institutional financial-services customers. • Preferred: Familiarity with API monitoring, data-quality controls, incident management, or service-level reporting. • Preferred: Experience helping commercialize new datasets or data-driven products. • Preferred: Exposure to hedge funds, financial institutions, corporate data users, or academic researchers. • United States or India work location with meaningful overlap with U.S. business hours; India-based candidates should generally be available until approximately 1:00 p.m. ET.

🏖️ Benefits

• A competitive salary • Unlimited PTO and sick leave • Remote-work flexibility • Fully paid for comprehensive health care (medical, dental, vision) - US Only • 401k with company match up to 4% - US Only • Generous WFH stipend - US Only