Phone Representative

Job not on LinkedIn

🔥 3 minutes ago

🏈 Alabama, Arizona, +14 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🐊 Florida – Remote ⚜️ Louisiana – Remote 🌾 Nebraska – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🗿 South Dakota – Remote 🤠 Texas – Remote 🍁 Vermont – Remote 🧀 Wisconsin – Remote

💵 $19 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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StorageMart

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1999

🏠 Real Estate

👥 B2C

Real Estate • B2C

StorageMart is a self-storage company that operates and manages storage facilities offering unit rentals to individuals and businesses. It provides short- and long-term storage solutions for personal belongings, household items, and business inventory, typically serving retail customers as well as small commercial clients across its network of locations in North America.

📋 Description

• Answer all calls with a professional and friendly greeting using the appropriate company name • Complete assigned outbound calls • Address caller needs and determine whether storage is required • Follow call-handling procedures, read operator notes, overcome concerns, assume the sale, and create urgency • Guide callers through the sales process and recommend suitable storage solutions • Repeat and/or spell caller information back to the caller • Complete end-of-call wrap-up, including reviewing the size held and caller arrival date • Explain rental requirements, office and access hours, and service features and benefits • Build positive relationships with callers through active listening and effective communication • Meet key performance indicators for call volume, conversion rates, and customer satisfaction • Stay informed about service features, procedures, and benefits • Perform other duties as assigned

🎯 Requirements

• Ability to answer calls in a professional and friendly manner • Ability to complete assigned outbound calls • Ability to understand caller needs and recommend suitable storage solutions • Ability to follow trained call-handling procedures, operator notes, and the five agreements • Ability to explain rental requirements, office and access hours, features, and benefits • Receptive to feedback and willing to improve and learn new information • Active listening and effective communication skills • Ability to meet KPIs related to call volume, conversion rates, and customer satisfaction • Persuasive and resilient, with the ability to handle objections and rejection