Senior Product Designer, Commerce

🔥 20 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🎨 Product Designer (UI/UX)

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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Stord

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🍽️ Food & Beverage

💼 Consulting

📣 Marketing

Food & Beverage • Consulting • Marketing

Stord is a cloud supply-chain company that combines fulfillment network operations with integrated SaaS (OMS/WMS) to power omnichannel and DTC e-commerce brands. It provides warehousing, last-mile and transportation services, order routing, inventory management, and consumer-facing delivery tools to improve conversion, speed up fulfillment, and protect brand experience. Stord serves growing B2B and direct-to-consumer brands across food & beverage, beauty, apparel and other retail categories, offering a customizable fulfillment network and software platform to optimize costs and delivery performance.

📋 Description

• Lead end-to-end design for subscription portals, international checkout, post-purchase touchpoints, and other ambiguous multi-surface problems • Own design quality across multiple teams and features with minimal direction • Create responsive experiences across mobile, tablet, and desktop • Design experiences that adapt to different brand aesthetics while maintaining usability and accessibility • Optimize conversion, completion rates, and customer satisfaction • Identify problems worth solving and propose evidence-backed solutions • Drive generative and evaluative research and use analytics to find friction at scale • Translate consumer insights into design narratives for engineering teams • Present design rationale connecting user emotions to business metrics such as CSAT, NPS, and repeat purchase rates • Influence roadmap conversations and cross-functional decisions while advocating for users • Use AI design tools for rapid prototyping and design exploration • Create high-fidelity prototypes before engineering investment • Iterate based on usability testing, A/B test results, and consumer feedback • Partner with product managers on roadmaps and collaborate with engineers on technically feasible, exceptional UX • Shape and steward significant portions of the design system • Champion accessibility and inclusive design practices • Improve design critiques, practices, and standards across the team • Define success metrics tied to conversion, completion rates, and satisfaction scores • Analyze behavior data to identify friction and optimization opportunities • Continuously refine experiences based on performance data and user feedback

🎯 Requirements

• 7+ years of product design experience • At least 3 years designing consumer-facing digital products • Deep UX and UI craft across the full design lifecycle • Portfolio showing leadership of complex problems from ambiguity to shipped outcomes • Deep understanding of consumer psychology, behavior patterns, and expectations • Experience creating responsive experiences across mobile, tablet, and desktop • Proven ability to run generative and evaluative research, combine research with analytics, and turn insights into design and product direction • Experience shaping and stewarding significant portions of a design system • Working knowledge of WCAG and a track record of championing inclusive design • Advanced proficiency in Figma, including prototyping and component libraries • Literacy in AI tools as part of the design process and appetite to learn tools such as Claude and Claude Design • Experience owning design quality across a product domain or multiple features at once, with minimal direction • Record of influencing product direction and roadmap decisions through design • Experience mentoring other designers through feedback and pairing, and raising the bar in critiques • Comfort advocating for users with evidence in cross-functional discussions • Ability to communicate consumer emotional journeys through storytelling • Ability to collaborate technically with engineering teams • Understanding of e-commerce flows, order management, and post-purchase journeys, or ability to learn quickly • High-fidelity design execution ready for engineering handoff • Experience designing white-label or multi-tenant applications is advantageous • Experience in fast-paced startup or scale-up environments is advantageous • Portfolio showing measurable improvements in conversion, completion, or satisfaction metrics is advantageous

🏖️ Benefits

• Consumer experiences at scale reaching millions of end consumers • Opportunity to shape the roadmap and influence product and engineering leaders • AI-powered design tools to rapidly prototype and iterate • Opportunity to help shape practices of a growing 5-person design team • Opportunity to influence design excellence across Stord's platform