Academic Coach

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $22 - $33 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Strayer University

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1892

🏥 Healthcare

💼 Consulting

📣 Marketing

Healthcare • Consulting • Marketing

Strayer University is an accredited, online institution that provides flexible degree programs tailored to meet the needs of working adults. With over 130 years of experience in higher education, Strayer offers a range of bachelor's, master's, and associate degrees across various fields including business, information technology, and healthcare management, infused with industry-relevant skills to help students succeed in their careers.

📋 Description

• Serve as the primary contact for learners from matriculation through program completion • Manage a pipeline of learners through coaching, motivation, mentoring, barrier removal, issue resolution, completion strategies, and progress monitoring • Help learners clarify decision points and identify solutions aligned with their motivations and goals • Provide personalized interactions and outreach at key milestones and in response to identified behaviors • Assist learners in developing academic plans aligned with program requirements and educational and career goals • Use tools, systems, software applications, program analytics, and outreach protocols to optimize advising engagement • Build relationships that encourage learner success, engagement, persistence, and completion • Monitor progress and proactively support at-risk learners • Identify and address barriers affecting learner persistence, success, and completion • Coordinate with faculty, academic leadership, and learner-facing teams to resolve learner issues • Coach learners through disruptive life events and challenges • Respond through phone, voicemail, chat, email, casework, and social media • Document learner interactions accurately according to departmental best practices • Serve as a subject matter expert on programs, processes, and policies • Monitor and communicate trends affecting learner persistence, success, and completion • Support development and training for faculty and staff • Identify program, process, and policy opportunities and gaps and help create solutions with stakeholders • Build professional relationships across the business • Participate in projects, initiatives, departmental training, and cross-functional training • Research issues and trends in other higher education institutions

🎯 Requirements

• Bachelor's degree from an accredited institution required • Two to four years of professional experience using advanced coaching, critical thinking, and problem solving skills preferred • Experience working with adult learners and/or faculty preferred • Excellent written and verbal communication skills • Foundational understanding of the advising discipline from educational and career perspectives • Proficiency in Microsoft Office Suite, including Word, Excel and Outlook • Ability to learn new computer software applications quickly • Ability to communicate through a variety of channels and systems • Ability to manage sensitive and confidential information • Ability to work effectively with a diverse population • Ability to manage conflict and challenging interactions • Must be flexible in work hours/schedule to accommodate learner needs • Must be able to spend significant time working at a computer and on the phone using a headset • Must be able to travel 0–10% of the time • Must be able to lift 20 lbs • Must be able to work more than 40 hours per week when business needs warrant • Regular, dependable attendance and punctuality are essential

🏖️ Benefits

• Medical, dental, vision, life and disability plans • Well-being incentives • Parental leave • Paid time off • Certain paid holidays • Tax saving accounts (FSA, HSA) • 401(k) retirement benefit • Employee Stock Purchase Plan • Tuition assistance • Entertainment and retail discounts • Overtime pay eligibility for non-exempt employees, if applicable • Equal opportunity and inclusive, collaborative culture