Academic Coach

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $22 - $33 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Strategic Education, Inc

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1998

📚 Education

🤝 B2B

🏢 Enterprise

Education • B2B • Enterprise

Strategic Education, Inc. is a leader in creating innovative and career-relevant learning experiences designed to prepare learners for the workforce. With over 130 years of experience, the company partners with more than 1,300 employers across the U. S. and educates over 100,000 students globally. Strategic Education offers customized workforce solutions ranging from tuition assistance to accredited degree courses, non-degree skill pathways, and coding schools. It has a strong focus on addressing evolving skills gaps and fostering employee career growth through dynamic learning environments. The company operates reputable institutions like Strayer University, Capella University, and the Jack Welch Management Institute, among others, emphasizing the importance of education in driving economic mobility and empowering individuals.

📋 Description

• Serve as the primary contact for learners from matriculation through program completion • Manage a pipeline of learners through coaching, motivation, mentoring, barrier removal, issue resolution, completion strategies, and progress monitoring • Provide personalized interactions and outreach at key milestones and based on identified learner behaviors • Assist learners in developing academic plans aligned with program requirements, completion paths, and educational and career goals • Leverage tools, systems, software applications, program analytics, and outreach protocols to optimize advising engagement • Build relationships that encourage learner success and engagement • Help learners navigate program and plan changes, including Capella-initiated changes • Explore alignment of educational and financial plans with degree completion • Provide resources and refer learners to university support services • Assess learner needs and provide informed pathway options and personalized solutions • Proactively contact at-risk learners and address barriers affecting persistence, success, and completion • Coordinate with faculty, academic leadership, and learner-facing teams to resolve issues • Coach learners through disruptive life events and challenges • Communicate through phone, voicemail, chat, email, casework, and social media • Document learner interactions accurately according to departmental best practices • Serve as a subject matter expert on programs, processes, and policies • Monitor and communicate trends impacting learner persistence, success, and completion • Support development and training for faculty and staff • Identify program, process, and policy opportunities and gaps and help create solutions with stakeholders • Build professional relationships across the business • Participate in projects, initiatives, departmental training, and cross-functional training • Research issues and trends in other higher education institutions

🎯 Requirements

• Two to four years of professional experience using advanced coaching, critical thinking, and problem solving skills preferred • Experience working with adult learners and/or faculty preferred • Bachelor's degree from an accredited institution required • Master's degree from an accredited institution preferred • Doctoral degree from an accredited institution preferred for Doctoral Advisors • Excellent written and verbal communication skills • Foundational understanding of the advising discipline from educational and career perspectives • Ability to learn new computer software applications quickly • Proficiency in Microsoft Office Suite, including Word, Excel and Outlook • Must be flexible in work hours/schedule to accommodate learner needs • Must be able to spend significant time working at a computer and on the phone using a headset • Position may require work above and beyond 40 hours per week during peak periods • Must be able to travel 0–10% of time • Must be able to lift 20 lbs • Must be able to work more than 40 hours per week when business needs warrant • Regular, dependable attendance and punctuality are essential

🏖️ Benefits

• Medical, dental, vision, life and disability plans • Well-being incentives • Parental leave • Paid time off • Certain paid holidays • Flexible spending account (FSA) • Health savings account (HSA) • 401(k) retirement benefit • Employee Stock Purchase Plan • Tuition assistance • Entertainment and retail discounts • Overtime pay for eligible non-exempt employees