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Strategic Education, Inc

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1998

📚 Education

🤝 B2B

🏢 Enterprise

Education • B2B • Enterprise

Strategic Education, Inc. is a leader in creating innovative and career-relevant learning experiences designed to prepare learners for the workforce. With over 130 years of experience, the company partners with more than 1,300 employers across the U. S. and educates over 100,000 students globally. Strategic Education offers customized workforce solutions ranging from tuition assistance to accredited degree courses, non-degree skill pathways, and coding schools. It has a strong focus on addressing evolving skills gaps and fostering employee career growth through dynamic learning environments. The company operates reputable institutions like Strayer University, Capella University, and the Jack Welch Management Institute, among others, emphasizing the importance of education in driving economic mobility and empowering individuals.

📋 Description

• Serve as the primary contact for learners from matriculation through program completion • Manage a pipeline of learners through coaching, motivation, mentoring, barrier removal, issue resolution, completion strategies, and progress monitoring • Develop academic plans aligned with program requirements and learners’ educational and career goals • Use advising tools, systems, software applications, program analytics, and outreach protocols to drive learner engagement • Provide personalized outreach and solutions at key milestones and in response to learner behaviors • Help learners navigate program and plan changes, and align educational and financial plans with degree completion • Provide resources and refer learners to university support services • Proactively contact at-risk learners and mitigate barriers affecting persistence, success, and completion • Coach learners through disruptive life events and challenges • Respond through phone, voicemail, chat, email, casework, and social media • Document learner interactions accurately according to departmental best practices • Collaborate with faculty, chairs, academic leadership, and university teams to resolve escalated learner issues and conflicts • Serve as a subject matter expert on programs, processes, and policies • Monitor and communicate trends affecting learner persistence, success, and completion • Support program, process, and policy training for faculty and staff • Identify program, process, and policy gaps and participate in developing solutions • Build professional relationships across the business and participate in projects, initiatives, and cross-functional training • Research issues and trends in other higher-education institutions

🎯 Requirements

• Two to four years of professional experience using advanced coaching, critical thinking, and problem-solving skills preferred • Experience working with adult learners and/or faculty preferred • Bachelor's degree from an accredited institution required • Master's degree preferred • Doctoral degree preferred for Doctoral Advisors • Foundational understanding of advising from educational and career perspectives • Excellent written and verbal communication skills • Ability to communicate through a variety of channels and systems • Ability to learn new computer software applications quickly • Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook • Ability to understand key metrics and use self-service reporting tools to monitor and share data • Ability to manage sensitive and confidential information • Ability to work effectively with diverse populations • Ability to manage conflict and challenging learner interactions • Ability to prioritize, multitask, work independently and collaboratively, and meet deadlines • Must be flexible in work hours and schedule to accommodate learner needs • Must be able to spend significant time working at a computer and on the phone using a headset • Must be able to travel 0–10% of the time • Must be able to lift 20 lbs • Must be able to work above 40 hours per week during peak periods or when business needs warrant • Regular, dependable attendance and punctuality are essential

🏖️ Benefits

• Medical, dental, vision, life and disability plans • Well-being incentives • Parental leave • Paid time off • Certain paid holidays • Tax saving accounts (FSA, HSA) • 401(k) retirement benefit • Employee Stock Purchase Plan • Tuition assistance • Entertainment and retail discounts • Overtime pay for eligible non-exempt employees